Part 1: In your group, organize your documentation and notes from the observation and analysis of the MRT and create a slide-show presentation that you’ll share in class. Observe, take field notes, identify where things go wrong and what idiosyncrasies you notice through your observations. What are some unusual things that you notice? Make sketches, notes and document with photos to carefully analyze the user experience during this field trip. Make observations on how other people move through public space.
What solution would you propose to the “things that go wrong”? Remember, to think about scale in that your proposal might be simple or more complex. Consider what the challenges might be to implement your proposal.
Part 2: Read the attached Chapter from Jan Chipchase, Hidden In Plain Sight: How To Create Extraordinary Products For Tomorrow’s Customers. (2013) Send me (by no later than midnight on Saturday), a response to the reading and two questions. Please send it to me as a word or PDF document with your name in the file.