Assignment 7+8 Part 2+3 (WIP)

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Part 2: Start to work on final project proposals – prepare three ideas for a screen-based experience that you’d like to create (it can be speculative). Prepare a slide show to illustrate your ideas. The ideas can be based on any of the field trips done so far or can be something completely new.

Presentation slide here

  1. Order macs through mobile phone to avoid queueing. Pay with cash or nets at the counter. The queue number will be sent to their phones. Perhaps this will be effective if used only during peak hours.

  2. A screen at the bus showing where is the next bus stop; an interactive map at MRT stations and bus stops showing the shortest route to go somewhere and the fare. It should be as simple as possible, so even for the senior citizens who are not tech-savvy could use it.

  3. Real time food waste counter at food courts + the data of how many people can be fed from the waste? This is to discourage people from wasting food.

  4. An online platform that sells everything with no brand. e.g. rice, cooking oil, tomato. This idea is to challenge the visual noise we have today.

Part 3: Find 3 examples of a product/project that you think are good examples of thoughtfully designed user experience. Be prepared to support your choices.

  1. Google Translate

2. Pilot: Smart Earpiece Language Translator

3. MRI that is redesigned for kids

4. Defender 24/7

http://www.getthedefender.com/


 

Assignment 7+8 Part 4: Designing for The Digital Age

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Part 4, Reading:CH01_Digital_Age_Goodwin.pdf

Book title: Designing for The Digital Age: How to Create Human-Centered Products and Services

Author: Kim Goodwin

Chapter01: Goal-Directed Product and Service Design


Goodwin attempted to define design as “the craft of visualizing concrete solutions that serve human needs and goals within certain constraints.”

  • Visualizing concrete solutions: the ability to imagine an end product and express it in a tangible way for the builder to accomplish the end result.
  • Craft: neither science nor art.
  • Serve human needs and goals: Good design helps humans accomplish something in an efficient, effective, safe, and enjoyable way.
  • Within certain constraints: constrained by time and cost, etc.

Goal-Directed Design assumes the best way to design a successful product is to focus on achieving goals. This approach was developed by the Cooper’s founder, Alan Cooper.

untitledGoal-Directed Design is a method that will help skilled designers ensure thoroughness, timely execution, and consistently high quality of output. Throughout the design process, the designer will always be in contact with the stakeholders and engineers. This transparency allows the team involved in the project to refine the product through team work until it is finished.


Question 1

How to encourage companies to apply this method to ensure that their product development will run more smoothly using Goal-Directed Design method?

Question 2

Would sticking to this method hinder a designer to work in a very short period of time? As I figure that the framework contains a lot of procedure.

Assignment 7+8 Part 1: “Future World”

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Part 1: Write a response to the exhibition “Future World”. Keep in mind the following questions – What is experience design and what are the possibilities of responsive environments? How might this change the way we think about the world around us and the ways that we communicate with each other?

The visit with UX class to Future World exhibition at Marina Bay Sands was not my first time visiting. I had been there a month before. The experience was different as for the second visit, we had a representative from Team Lab give us a tour.

Comparing the two experiences, I definitely became more aware of the possibilities of the exhibition after hearing from the Team Lab rep.

For example, I did not know that I can control the crystal universe star colours using my mobile phone on my first visit. What my friends and I cared about was taking photo of the beautiful scene.

However, my lack of knowledge that I could control the colour animation did not make my experience less enjoyable. I love the sensation of being in the outer space. This installation intrigued my senses: hearing the ambience music, touching the LED strings, seeing the movement of the stars.

Indeed, after knowing that I could participate in customizing the experience from my phone excited me even more. It’s amazing what science and technology can do to create an artistic experience. We do not get to experience these in daily life.

So, what is experience design? Marc Hassenzahl, in his book Experience design: technology for all the right reasons, explains that

Experience Design asserts design not to be about products anymore but about the experiences they deliver. This requires a broadened perspective, with the fulfillment of psychological needs (values), which in turn creates meaning and emotion, as the prime design objective.

Since experience design concerns about how the audience will experience, this Crystal Universe, which is an example of designed experience is very different from conventional artwork, Mona Lisa.

🙂

My take is, experience design is immersive and is considerate towards the audiences’ experience. In contrast, a painting is a restricted only for the audience to view. Certainly, Da Vinci did not design how the art viewer should enjoy his artwork.

For now and in the future, we will see more companies changing their approach of reaching their customers by elevating their customer experience. Read more here.

Look refugees in the eye: Powerful video experiment breaks down barriers

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https://www.amnesty.org/en/latest/news/2016/05/look-refugees-in-the-eye/

The film shows natural, spontaneous reactions between people meeting for the first time in a warehouse near Berlin’s old Cold War-era crossing, Checkpoint Charlie. The refugees came from Syria and Somalia and had lived in Europe for less than a year.


Thought

In this experiment, it is clearly shown that by having a communication, the barrier between people of different culture will melt down.

Existing platform: i am a migrant

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i am a migrant is a campaign and platform. We create a place for the personal stories of migrants. We want to challenge the anti migrant stereotypes and hate speech in politics and society.

i am a migrant lets migrants tell their own stories – on this website, in social media and many other places worldwide. Together we want to show: Migration has a human face. Migration is diverse.

This is why we are interested in the stories of all migrants, regardless of whether they have been away from their home country for 40 years or 40 days.

Your support is needed! Become part of our campaign and help us share the personal stories of migrants.

This is how it works:

You want to tell your own migration story?

  1. Write down your story and upload it together with your picture on iamamigrant.org
  2. Create your personal i am a migrant poster to put on your wall, to send to your family and friends and to make your social media profile

You know somebody with a compelling story, who you want to write about?

  1. Ask migrants about their personal story
    1.  Record the interview with a smartphone or recording device
    2.  Write it down
    3.  Take a good quality picture
  2. Upload directly to iamamigrant.org
  3. Tell your friends and share the i am migrant profiles

i am migrant is a global campaign supported by a broad alliance of partners, including International Organization for Migration (IOM) and Joint Council for the Welfare of Immigrants (JCWI).


Thoughts

I think that this website is very beautifully done. It has the ability to share migrants’ stories from all over the world, that might help the visitors to know more about them. The page also has an interactive a map showing global migration flows! Unfortunately, they do not feature Singapore inside.

News coverage of migrant workers in Singapore

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Efforts that have been taken to improve the lives of migrant workers in recent years, as compiled by TODAY:

http://www.todayonline.com/singapore/big-read-making-singapore-better-place-workers-who-come-afar-0

Through her interactions with the foreign workers, Ms Sim notes that many have sought help from the NGOs (non-governmental organisations). “The Government, the unions, and NGOs have done their fair bit,” she says. “So (now) it’s for Singaporean individuals to know what role they can play… to show basic respect for another individual and better co-exist together.”

An MOM (Ministry of Manpower) spokesperson says the ministry is “heartened by various efforts from the different groups showing their appreciation towards these workers”.

She adds: “Some Singaporeans have also reached out to some of these workers in their own ways through various ground-up initiatives throughout the year, or by volunteering their time with NGOs.”

Stories of migrant workers:

http://www.todayonline.com/singapore/big-read-searching-good-life-miles-home-0


Thought for FYP:

How to encourage the public to have more respect towards the hardworking migrant workers? What are the ways to do so?

Solution from a Visual Designer

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What I potentially make for my FYP is an installation featuring:

  1. A video or photo of a migrant workers telling their storiesInspiration: Singapore Dream by Sean Cham
    Bashar came to Singapore in 2008, and has worked in many different companies, but mostly as an electrician and engineer. He was born in Bangladesh, and left for Singapore after a few months of studying in Medical School at a young age of 20. Bashar has four other siblings, one of whom is his twin brother. They have grown up together since young, doing everything together. When Bashar left for Singapore to work, his twin brother felt lonely and joined him in Singapore a year later. He left Medical School to support his family, as they were facing financial difficulties and his father was ill. His father passed away two years after he left for Singapore, due to blood cancer. He was given a choice to go back to Bangladesh to visit his father, but he chose not to. He had to work hard to pay hospital bills, amounting to S$10,000, and worked even on weekends to earn money for the family. When he isn't working, he will spend his Sundays at East Coast Park or Kallang River with his twin brother, enjoying a quiet and peaceful stroll. His dream now is for his younger brother, age 19, to complete his degree in Medical School and be a doctor. Bashar, together with his twin, works to pay for his younger brother's education, in the hope that he fulfills the dream he never had the chance to complete. Source: http://www.nvpc.org.sg/newsletters/-/asset_publisher/qxyfn1XUjh5T/content/singapore-dream-a-photography-series?inheritRedirect=false

    Bashar came to Singapore in 2008, and has worked in many different companies, but mostly as an electrician and engineer. He was born in Bangladesh, and left for Singapore after a few months of studying in Medical School at a young age of 20. Bashar has four other siblings, one of whom is his twin brother. They have grown up together since young, doing everything together. When Bashar left for Singapore to work, his twin brother felt lonely and joined him in Singapore a year later. He left Medical School to support his family, as they were facing financial difficulties and his father was ill. His father passed away two years after he left for Singapore, due to blood cancer. He was given a choice to go back to Bangladesh to visit his father, but he chose not to. He had to work hard to pay hospital bills, amounting to S$10,000, and worked even on weekends to earn money for the family. When he isn’t working, he will spend his Sundays at East Coast Park or Kallang River with his twin brother, enjoying a quiet and peaceful stroll. His dream now is for his younger brother, age 19, to complete his degree in Medical School and be a doctor. Bashar, together with his twin, works to pay for his younger brother’s education, in the hope that he fulfills the dream he never had the chance to complete. Source: http://www.nvpc.org.sg/newsletters/-/asset_publisher/qxyfn1XUjh5T/content/singapore-dream-a-photography-series?inheritRedirect=false

    2. A pair of migrant worker’s shoes for the visitors to walk in.

    Inspiration:
    In To Kill a Mockingbird, Atticus explains to Scout that “You never really understand a person until you consider things from his point of view…until you climb into his skin and walk around in it” (36).

    3. A booth for people to write their heartfelt gratitude towards migrant workers.

    Inspiration:

    #migrantmail was a collaboration between Geylang Adventures and Waiting for Lorry. They went around collecting handwritten letters and taking polaroids of migrant workers with the objective of curing homesickness by sponsoring the letter back to their hometown.

    #migrantmail was a collaboration between Geylang Adventures and Waiting for Lorry. They went around collecting handwritten letters and taking polaroids of migrant workers with the objective of curbing homesickness by sponsoring the letter back to their hometown.

    The collected letters might be collated in a book or uploaded to a website. It should be translated to Bengali, Tamil, Mandarin, etc. so the migrant workers can read them as well 🙂file_000-4 Published by The Young Entrepreneur Mastery, 2004
    It contains heartfelt letters from youth.

    5. Make a visual journey of my finding processes. It would feature the photos that I take.. The email excerpts..

    6. Visualizing the population of migrant workers in Singapore. The map can contain: places of work, residence, entertainment to show how close are they to us in daily life. I hope to encourage people to be more friendly to the migrant workers, everywhere they are.

    Inspiration:

    World Processor 1988 2014 Igo Günther © Knechtel Photography.

    World Processor 1988 2014 Igo Günther © Knechtel Photography.

Journal: International Migrant Workers’ Use of Mobile Phones to Seek Social Support in Singapore

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International Migrant Workers’ Use of Mobile Phones to Seek Social Support in Singapore

by Arul Chib, Holley A. Wilkin, and Sri Ranjini Mei Hua

Abstract

International migrants often need social support to deal with an unfamiliar environment and reduce stress caused by prevailing attitudes in their host country, as well as that induced by distance and separation from their family. This study investigates whether mobile phones facilitate or inhibit migrants’ ability to seek the social support needed to reduce the stress they experience in their host country. Further, gender differences are examined and discussed. A quantitative survey of men (n 56), primarily Bangladeshis working in blue-collar occupations, and women (n 60), primarily Filipina domestics, was conducted in Singapore. For women, mobile use alleviated stress by increasing social support; emotional support had the greatest impact on their psychological well-being. Male migrant workers were more likely to experience stress the more they used their mobile phones and when receiving increased emotional support. This finding is in contrast to traditionally held assumptions about the beneficial impacts of mobile phones. We caution against treating immigrants as a homogeneous group, and recommend inclusion of variables such as gender to understand the role of technology-mediated social support in alleviating migrant stress. We further propose that policies and programs facilitating transnational communication for low-income migrants need to be examined carefully in terms of their unintended impacts.


Learning points:

  1. Migration stress that Migrant Workers face is related to:
  • Poor mental health that manifests in anxiety, depression, apathy, feelings of isolation.
  • Homesick and loneliness.
  • Discrimination in workplace and society.
  • Financial constraints on social and self-improvement activities.
  • Interpersonal relationship issues.
  • Language barrier.
  • Financial difficulties.

*I need to pin down one issue that I will work on.

2. Despite many organizations that are available to help migrant workers, such as Transient Workers Count Too and HOME, the migrant workers can’t access the service due to restrictions enforce by their employers or a general lack of awareness.

3. Bangladeshi construction workers are more difficult to integrate to the society due to their coming from lower socioeconomic brackets and not a good command of English. They are commonly known as “unskilled” manual laborers.

* They might be my main subject of research.

Assignment 6: Mobile devices behaviors

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Over a two-day period, do the following:
DAY 1 – create a diary of when, why and what you use your mobile device for. Observe how others are using their mobile devices. What are the most common uses and where do you see these behaviors?

I spent most of my time on my phone chatting with other people. Be it discussing about organizational matter, assignments, or just informing about my well-being to my family and boyfriend. When I was idle, I would spend my time scrolling endlessly on social media to read random articles, news, and friends’ updates. In addition, I played Pokemon Go.

To navigate in the city, I used the GPS feature on my phone. It could tell me which was the nearest bus stop I was at, and when the next bus would come. Google map would also come in handy to tell me how to go to a foreign destination.

Other than that, I used alarm on my phone to wake me up in the morning. I also used my phone as my personal agenda.

After eating or buying something, I always key in my expenditure on an app. Sometimes, I used OCBC bank app to transfer funds or check my balance as well.

All in all, I felt that my life was consumed by my phone. I felt very anxious if I did not hold my phone and check it.

I took note of how other people used mobile phone, and here are some photos to show the behaviours:

DAY 2 – Do not use your phone, computer or electronic device for 24 hours. Create a diary documenting and describing the difference in your behavior patterns. How did you do the things you would normally do with your phone? What other alternative behaviors did you develop? What else did you notice about the difference in behavior?

Time

I purposely set my no-phone-day on a weekend so I did not have to do my assignments and email people. The day before my abstinence day, I set a meeting time and place with my boyfriend so we would find each other easily. We did meet at the exact timing and place, and we reflected on the experience. It was about trust. Trust that the other person will indeed come according to appointment, without we having to track each other’s position prior to the meeting.

Next, since I could not access my phone to track time, I looked at my watch more often. I also relied on my analog alarm to wake me up in the morning.

Place

I happened to have 2 seminars at different places on that day. I memorized the address the day before, and relied on my boyfriend who used his phone to navigate our way. If he weren’t present, maybe I would check on google map the day before, and trusted my instinct the next day to find my way.

Spending

Realizing that I could not key in my expenditure right after my action, I kept my receipts on my wallet. I also tried not to spend a lot so I did not have to memorize so many to be recorded the next day when I would have access to my phone.

Relation to others

  • Prior to my experiment, I told my family who live overseas that I would not be able to be contacted for 24 hours. During the day without phone, I felt liberated for not having to inform about my whereabouts. (hehe).
  • Any emails or chats that came that day, I replied the next day. Apparently, there were only 3 important chats that I needed to reply, out of around 15 spams.
  • To kill time during travel, I tried to strike a conversation with a stranger. However, he casted his eyes back to his phone after a minute of short conversation.
  • I observed that people on the bus or train usually always occupied themselves with something. Be it their phones, books, or their companies. People that could stand being alone doing nothing were usually the elderlies.

Takeaway

By not being able to access my phone, I was abled to observe my surrounding more. I saw the signages that I have never seen before, sceneries I never noticed, etc. This tallies with what Chapchise argued in his book “Hidden in Plain Sight” about illiteracy.

There are also moments when otherwise literate people function as if they were temporarily illiterate: when we forget, or we’re distracted, or we’re tired, or for any other reason that could cut off our ability to apply our mental capacity to something that requires some form of literacy. In that sense. a person walking across a street with a phone in hand is inherently partially sighted: either she’s looking at the screen or she’s looking at the vehicular and pedestrian traffic, but either way, she’s blind to one of those (page 202)

 

Assignment 6: Thoughtful Interaction Design

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Reading
CH 1 from Jonas Löwgren and Erik Stolterman, Thoughtful Interaction Design

To handle the complex nature of interaction design, a designer needs to be thoughtful. Interaction design is complex because it is dealing with digital artifacts which is evolving rapidly. This chapter argues that reflecting on this rapid changes to find reflective position is essential. It becomes designer’s responsibility to ask a question what is a good design and what is a bad design.

A good design depends on the context. Who use it and what’s its relation with the environment. Hence, it’s relative, and continuously needs to be redefined. A designer should develop her judgment muscles to define what a good design is.

A designer’s job is to challenge status quo. She is a problem solver who wants to make this world a better place. As designing is also an ethical matter, she should discern whether to grant all of her client’s wish or not if it will affect the societal goal negatively.

As a follow up to this reading, I have found a video by the author. This video contains his view about sketching to do exploration, doing execution as a form of sketching, and doing exploration (while working with experts).

At the last part, he mentioned that for collaborative art, the work will just begin after the product is launched. He gave an example of a group of students in Sweden hijacking mannequins on fashion stores. They modified the mannequin to look like a human being, dressed it, and put it back to the store display. This work, then, foster a discussion about our distorted perception of women.

I think that these excerpts and video will help me outlining what I should be doing for my FYP process:

  1. Sketching the solution, making prototypes for people to test out
  2. Explore the possibilities of the outcome, working side by side with the experts of the migrants: researchers, activists, and the migrants themselves
  3. Continue the project beyond this 1 year period of FYP, making real changes in the society.

Questions
1. In Singapore, which type of company will hire this kind of thoughtful designer who can really make changes in the society? Maybe because so far, I have only worked as a graphic designer, my job scope is pretty limited to creating visuals on the screen, I can’t really see the impact of my works..

2. How to deal with difficult client who do not understand the need of creating the best solution amidst any obstacle? What if he/she only cares about his/her personal goal without thinking about the society it will give impact to?