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Task: User Experience of Hawker Centers & Food Courts (choose your location!) and/or because its CNY, observe the differences in behavior among people. What changes from the everyday do you observe?Document your observations using a combination of photographs and/or video, audio recordings and notes in your journal. Observe the following: how do customers find what they want, find a place to sit, save a table, choose, communicate what they want and what languages are spoken, how do vendors advertise their products to customers, how do they compete with other vendors? Why might some places be more popular than others? What else do you observe in terms of user behaviors? Carefully observe both customer and vendor behavior and document them. Notice lighting, sounds, smells and other factors and how they might affect the way people experience their environment.

with Jie Lin / Fiona / Desiree

LOCATION: Blk 216 Hawker Centre @ Bedok North St 1

TIME: 2 March 2017, 1~2.45pm (7th day of Lunar New Year – still a rest day for most stalls)

 

Questions

  • Document your observations using a combination of photographs and/or video, audio recordings and notes in your journal.
  • Observe the following: how do customers find what they want, find a place to sit, save a table, choose, communicate what they want and what languages are spoken, how do vendors advertise their products to customers, how do they compete with other vendors?  
  • Why might some places be more popular than others?
  • What else do you observe in terms of user behaviors?
  • Carefully observe both customer and vendor behavior and document them.  
  • Notice lighting, sounds, smells and other factors and how they might affect the way people experience their environment.

 

Observations

 

  • Location and accessibility
    • Location of the hawker centre with relation to Bedok Mall and MRT is further, but within walking distance, than the other (newer) hawker centre in the vicinity, thus its patrons are more of nearby residents and people who are familiar with the area
    • For people who are new to Bedok, there’s a huge billboard showing a map of the vicinity once you exited from the MRT station. Which is keep in sight ; within the range of visibility.

 

  • Layout
    • Straightforward layout of the hawker centre: old format of two long rows of stalls in the centre and seats all surrounding it thus it is easy to navigate around the place, just finding walking along the stalls to find what they want to eat
    • It is not possible for one to see all the stalls at once, unlike in most food courts where the stalls are arranged in a semi-circle format
    • Open style of the hawker centre means that the stalls and seats are also directly visible once you enter the place. Easily known to any passerby that it’s a hawker centre, a place to have meals; like an open invitation to the place, anybody is free to enter
      • People are simply find any free seats to sit at and when there are no complete full tables, it is socially acceptable to ask for permission to existing patrons to share tables
    • There’s also a section in the hawker centre dedicated to Malay halal cooked food
    • The hawker centre selling only cooked food is also next to a wet market selling a variety of ingredients and groceries which comes with great convenience for both stall owners and patrons as many residents would have their breakfast at the hawker centre right after doing their daily morning grocery shopping at the wet market – experiential package

 

  • Atmosphere
    • The hawker centre has an open format. This also allows ventilation of the place and is quite breezy and not too warm
    • As the hawker centre was renovated a few years ago, the entire structure and place looks rather clean and bright, and it’s rooftops are free of dust and are still white albeit it’s an old hawker centre. Thus it looks bright and inviting.
    • Cleaners are present, pushing their carts and equipments to clean up tables by tables yet they are often not cleaned fast enough and many tables around our seats were left with empty bowls and pieces of leftovers, attracting lots of crows/birds.
      • Customers are expected to return their trays after finishing their food, but in this hawker centre, it is common to see people not returning their trays.
    • Languages spoken: communication there is mostly and instinctively in Chinese as long as vendors assumed patrons are Chinese. English or Singlish/broken English are used only when they meet customers of other races
      • Stalls and signage mostly bilingual or primarily Chinese which comes with photos of the food but a lot of stalls don’t have their menu fully and comprehensively displayed. Hence this might be difficult for foreigners to know what is for sale, etc.

 

  • Crowd
    • Even though we were there during lunch hour, half of the stalls there were closed as most stalls are still closed for CNY – to seven days
    • But that doesn’t lessen the crowd during lunch hour
    • CNY decorations still around the place
    • The crowd rapidly subsides and most remaining stalls declined orders as they have ran out of food and drinks as it approaches 2pm and by close to 3pm, almost all stalls all close though some people still lingered around chatting in groups (including us)

 

  • Experience of buying food from stalls
    • We also noticed a new stall which is ran by a group of young people selling umeboshi rice
    • Customer service: duck rice stall – efficient as each person at the stall had their own jobs and quick to serve as the uncle quickly and enthusiastically took our orders and the food was prepared fast, there was even a helper who prepared the cutleries for us (which is unusual for hawker centre service)
    • When I was queuing up to get my food, I observed that the queue formed before me were mostly regular customers as they greeted the shop tenders with chinese new year greetings as they make their orders. Little conversations and exchange took place before return back their seats with their food. (Overheard the shop tender asking one of her customers which I believed to be a frequent customer, whether he is going with his usual orders for his mother.)
    • While waiting to place my order, I noticed a man coming forward to cancel his order due to the long wait, the shop tender apologized for the wait and return him his money promptly while she gently assured the rest of the customers in the line.
    • Despite it being CNY, I can still see a number of queues formed in front of some food stores. And some stores came up with little strategies to keep track of their customers’ order as well as to minimize any wrong orders by distributing queue numbers and calling out the number when it’s done. This allows customers to return to their seats to wait before they are called back to collect their orders.  (I feel that this is only applicable to people who are seated nearby, within the range of visibility)
    • It’s true that in Singapore, sometimes we joined in queues out of curiosity. The general instinct every time I arrived at a new hawker/food venue is to stroll through the place and look for the food stores with the most amount of people queuing up, then pop in and join the line!
    • I remember years ago, where ‘self-service’ was less common and hawker tables were all embedded with numberings for shop tenders to serve efficiently however, nowadays the ‘self-service’ signs were displayed in most of the stores.

Images taken by Desiree and Jie Lin.

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Task: Find two maps of a building or place you have visited – one map is badly designed and the other is well designed. Be prepared to explain your examples and bring maps to next class.

Think of a time you were lost in a place and write in your journal how and why you got lost. What about the user experience didn’t work for you?

Bad Map: Jurong Point (App)

Problems: 

  • Lack of labels
  • Confusing
  • Not a realistic representation

 

Good map: Sentosa

What’s Good:

  • Well-labelled
  • Easy finding
  • Colour coded
  • Includes all the information required

 

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with Desiree / Fiona / Jie Lin

(notes written together as well)

  • People move to where is comfort and convenient: eg.  In the bus, they flock to the door area which can be an obstruction. Some refuse to move further into the mrt cabin for easy alighting later
  • Gantries: eg. Gantry gate is within sight, and crowd flow will naturally direct to it
    People unfamiliar to the flow system in Boon Lay station would try to enter through the wrong gantries
  • Feedback machine at Boon Lay not visibly obvious at first glance
    Good point for why we need to carefully consider how people will move within a space. The feedback machine is placed in a low traffic/low visibility area (which is it ah) — hence, we cannot expect that many commuters will see and therefore use it.

  • There is an escalator which leads up to the platform, with a notice to encourage people to keep to the left side of the escalator – but not very obvious. (which had many precautionary signs)
  • Also a social expectation to keep left (there is a sign for that but it is expected that the right lane is the express lane)
  • Priority seating: colour coded on the East West Line. Located at seats nearest to the entrance – instinctive that they’re for people who need convenient accessibilities and there are signs and colour code to signify such. When people need seats but priority seats are taken, others are expected to give up their seats
  • Queueing: Expected to not cut in front of others at tap out gantries and also waiting for the train
  • Not make too much noise: generally chattering is acceptable but anything louder will be seen as a nuisance to those who wish to rest on the train. (not socially acceptable)
  • Does flagging for the bus count as a social expectation? Cause theres no rule for that, it’s just a thing. LOL. and got bus drivers who scold when you don’t flag the bus. Or they just drive off without you true i had that experience if u dont flag then sometimes they dont stop

 

  • ADM: Bus stop sign is available outside of ADM but the bus information board not present (with the prices and stops, etc.)
  • Bus: There is a sign that says to give up your seats to the people who need it more / Ads are placed in the bus (top panel) — in the bus that we were in, it was about vigilance
  • Transit: Very conspicuous signs stating the station name, and how to enter the station / Advertisement billboard along the way / Signs discouraging certain behaviours such as bringing durians into the station etc. / As it was drizzling, there was a yellow sign warning of slippery floor. / There is an escalator which leads up to the platform, with a notice to encourage people to keep to the left side of the escalator – but not very obvious. (which had many precautionary signs) / Warning signs from police (crime alert)
  • Pioneer: many signs about rules & regulations / many ads along the way
  • MRT: signage – route of MRT as indicated by lighting on the map, emergency button
  • Boon Lay: Even towards the exit, the walls were filled up with posters with graphics communicating taking safety precautions and showing acts of courtesy while commuting. / On our way out of the gantry towards exit C to Jurong Point, we saw a sign that that indicates “Ramp At Entrance E”  which got us confused as the direction of the arrow was pointed towards the escalator and it does not indicate the exact location of the ramp clearly. It took awhile for me to realized that the ramp is actually at the other side, and is only accessible if we exited the following gantry.

  • FEATURES OF THE BUS: Two different kinds of seats (two different colours) — the yellow ones and the red ones. Not very obvious unless you know, but the yellow seats are “priority seats” which are easier to access especially for the elderly (all the seats in the front) and the red ones are not. But it’s not clear that this is so.
  • FEATURES OF THE BUS: The seats at the back tend to be different to access due to an awkwardly placed bar (which, I believe, was to aid those who are going to sit at the back).
  • Transit: Proximity of control station in case of need for assistance / But inconspicuous top-up stations and toilet hidden behind the information board (?) / Sheltered walkway

  • Peak hours @ Jurong East , changing of trains (can alight from two sides) -> if unfamiliar to that stn (traffic flow)
  • Windows behind the seats cave in -> uncomfortable , not conducive for resting
  • Poles towards back of the bus – obstructive
  • Design does not guide people to instinctively go further in to not obstruct.
  • Redundant / ambiguous signages (Boon Lay station)
  • Reserved signs – culture inculcated ? middle seats ppl have no/lesser  obligations?
  • “Putting bag down”
  • Mrt gantries
  • “Standing on left” sign not obvious enough
  • MRT arrival time display – not enough, hard to see

  • We plan to redesign the layout/arrangement of the seats in the interior to allow smoother flow of traffic
  • Taking reference to several European/western metro designs
  • allocating priority seats nearest to and facing the entrance and then the normal seats inside
  • Demarcating a space at the entrance for standing while commuters who are gonna travel longer dist can move inside to the seating section, allowing smoother flow of ppl as ppl who travel short dist wld only need to stand – and those who need to sit can take the priority seats and get ina nd out of the train faster
  • Priority seats demarcated in the inside section to ensure people inside would also potentially let up space for those in need in case the exterior seats are taken while still providing sufficient standing space

  • For us, we have the bars in the middle which could be obstructive and not as practical during peak hours. It is observed that people tend to fill the space in btwn and stand in two rows, and faces towards the chairs/windows, seldom relying on the bars in the middle but the handles (which are not even present in the few train models like NEL’s while CL models only have ONE bar in the middle of the carriage)
  • Following the design of the interior of Tokyo metro train designs, the bars are situated at the seats, which also function as partitions for the seats (similar function as the grooves of our train seats), it may be more practical as we can grip onto the bars before us, and also the handles on top – less taxing for some ppl who cant hold up.
  • Possibly also help to spread ppl inwards to the carriage as there are more supporting bars available there – rather than relying on the bar nearest to the exit – a huge cause to why the entrance area is so congested as some ppl refuse to move in just so they could hang onto the support there
  • Also increase spaciousness without the bars in the middle, ease of moving from one carriage to another, and possibly accommodate more people in the middle standing area

  • Most Tokyo metro trains have a rack above the seats for putting bags and they are usually used by standing during peak hours (as pictured) – also effective use of space
  • We have the “bag down benny” campaign to encourage people to put down their bags during the journey but little did campaigners know that this method isn’t actually v practical especially during peak hours as ppl who put down their bags are usually limited in their movement with their bags at their feet. During peak hr which traffic is fluid and u need to move fast, they often cannot react fast enough to the change in environment then obstruct and delay the flow of ppl. And there is no need to put down ur bag to save space during non peak hr so it defeats the whole purpose. A few ppl even take putting their bags down to the next level by leaving their bags all over the floor like its their home and take up lots of space albeit during non peak hr.
  • (Fiona) for ppl sitting down and carrying lots of bags, they often have no space to put them. Cumbersome and awkward, and ight take the space in front of them. Compartments below the seats.
  • Racks on top (for the standing) + compartments below (for the sitting)
  • BUT acknowledged that there might be terrorism/bomb scare though (?) which is why the space below seats are no longer opened in later designs

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Task: Over a two-day period, do the following: DAY 1 – create a diary of when, why and what you use your mobile device for. Observe how others are using their mobile devices. What are the most common uses and where do you see these behaviors? DAY 2 – Do not use your phone, computer or electronic device for 24 hours. Create a diary documenting and describing the difference in your behavior patterns. How did you do the things you would normally do with your phone? What other alternative behaviors did you develop? What else did you notice about the difference in behavior?

 

DAY I (Friday || 3 March)
  • Phone

Messaging 

When:  ~5mins/irregular intervals

Where: Home

Why: to keep in touch with others (groupmates / friends)

This is probably the main reason why i use my phone for since there were many group projects to be done hence the need to be updated/clarify things/check what we’ve discussed on before asap to get work done. I also use it for texting friends for conversing purposes and to keep in contact since we can’t meet up physically. Its probably because on this day I was busy with doing assignments hence I did not check my phone on a more often basis. I only looked/used it just after I woke up and then in between breaks.

 

Games

Design Home  

When: 15min per morning(when just wake up) || late afternoon(4 PM) || night (before sleeping)

Where: Home

Why: this game releases new design challenges at these intervals so – to keep up with progress anf it doesn’t take too long to play it.

This game requires internet connection and usually if I was at home, I would open it at those timings as mentioned above since there is wifi. However, most of the time I would only play this around evening-ish timing since there was school/work in the day and all.

Pokemon Go

When: once in awhile ( >2 minutes) mostly if my brother announces excitedly there is some new creature if not I don’t really play it at all.

Where: Home / Outside

Why: adding the new creatures into my collection (for fun – bro/sis thing)

 

Social Media – Instagram 

When:  ~2 minute

Where: Home

Why: taking a break or at lost of what to do / see what others are up to

Used to browse through social media including other platforms than the one mentioned above on a often basis in the past but surprisingly in the recent months I don’t use it as much due to little free time/ losing interest. On this day, I didn’t open up any other social media platforms other than Instagram but I didn’t use it for long anyways because i just watch afew friend’s insta-story then turned it off to continue with my work.

 

  • Computer/Laptop

Work 

When: from morning till night

Where: Home

Why: to meet submissions deadline !! D:

This was probably the biggest component where I spent the most amount of time on. In the morning till about noon, I spent most of my time researching the possible ways to do up an interface for my “Narratives for Interaction” module and doing up my own mock-up based on that. In the afternoon till night, I spent it to do the other parts of assignments given in this module – the two readings and project response.

 

Music

When: while doing research/work

Where: Home

Why: just can’t live without music , its addictive (?) but honestly it is to relieve stress while doing work/ help concentrate for long hours.

 

Youtube

When:  ~15mins

Where: Home

Why: take a break & see what new songs / videos there are

I only used this platform around the period where I just finished doing the mock-up interface and before starting on the other user experience assignments to check out  new music videos as a break.

 

DAY II  (Saturday || 4 March)
  • Morning

I woke up slightly later than usual today because I was feeling kinds tired out from yesterday. I decided to sleep a little more since today was a no-tech day which also means I have lesser things to be done and I could relax more? After getting up at around 8:15AM, I found that it was surprisingly that I did not really feel the urge to check my phone but instead I just went straight to doing the morning routines and then head out for breakfast with my family at our usual eatery in Jurong West. I didn’t really feel the urge to use my phone at that time too anyway since usually there wasn’t the need to. I helped my mother with carrying the food to our table and from there we just ate and talked. After breakfast, my mother went on to do her routine shopping for groceries at FairPrice around 10AM. Most of the time I do not follow if I had work to be done and just head home with the rest of my family to get a head start on my assignments. However, since I also couldn’t get any work done without my laptop, I decided to just go along with her like I how I usually do if I had no other pressing obligations/holidays. Since I usually helped with pushing the trolley and carrying the bags of groceries up home, I had no need for the phone otherwise. The only situation that arises was where my mum usually asks me to call my father/brother to come pick us up with the car. But it wasn’t really a problem but a slight inconvenience since my mother just used her’s to call.

  • Afternoon

We reached home close to 1PM and I helped my mum with unpacking and putting the groceries away to their respective places. Around 1:30PM, my family and I went down to a eatery just below our house for lunch. During lunch while waiting for the food, I did feel a slight urge to check my phone for any notifications but after awhile my brothers started talking about something and we then diverted to our childhood memories and that was when I forgotten about the urge as the conversation went on and on. After lunch, my brothers and I still continued talking about our childhood and we reminisced about those good/bad/funny times till around 2:30PM-ish. My older brother then offered to play the card game we occasional play with each other since he was bored. My younger brother and I agreed and we played for around 30minutes before they got bored and decided to watch a movie. They started watching “X-men Apocalypse” on our television and I was so tempted to join them as well but… oh well I can’t D: I then suddenly felt a surge of anxiety of whether could I finish my assignments on time and I almost couldn’t resist the urge to just open my laptop. I then decided to just go out and travelled to the Jurong East to just walk around and check out whatever they have there. There was no need to rely on any electronic since I know the way there well. Most of the time I would use my phone to listen to music while travelling but since it wasn’t really a long journey, I could do without it. From then, time past quite quickly since I was just walking around and looking at various things. I usually don’t really use my phone if outside for a purpose, especially more so if I’m shopping so this time was no different. I did manage to get some shopping done anyways ( yay 😀 ) and I went back home at around 5/6PM-ish. After that I just decided to tidy up and organised my table and cabinets/display shelfs since they were so messy. Again since I was buy doing something, there wasn’t the need to use any electronic other than the urge to listen to music but since my younger brother was blasting out his music on his mini speaker, all is well.

  • Night

After setting dinner, eating and clearing. I bathed , asked my brothers to play a few rounds of a different card game than earlier before continuing with cleaning my desk and all then proceeded to tidy up my messy wardrobe as well (might as well since I was it). I then decided to just go to bed at around 11PM.

 

Thoughts

I think what was different was that suddenly it felt like there was a lot more “free time” and you could do a lot of other things aside from assignments. It definitely did feel less stressful, more relaxed and a more slower pace of life compared to when having electronics. For me, I felt so because most of my assignments can only be done through my laptop so without it, nothing could be done anyway so in a way thats why there was more “leisure time”. I also felt that because I couldn’t use any electronic device, I turned to the people in my closest vicinity more to pass time. However, this also means I’m distanced from those that aren’t. For example, I could be relaxed and not check my notifications because my groupmates knew about this(tech-ban day) hence, I know I won’t really be missing out on anything anyway. But what if it wasn’t a planned activity and long-term? I think things would be quite different.

Honestly, when this assignment was given my initial thought was how am I going to survive without it. After that, I decided to do it on the day where I’ve finished most of my other assignments (many of which being groupwork) and when I did not have to travel out to meet other people much to minimise the “damages”.  Hence, I really pushed this assignment to the last few to clear and dragged on doing till I really couldn’t do anymore. Reflecting on the what I had to do in the past few days, I think I would had hit extremely, a lot, of obstacles without my laptop but mostly my phone. If I had done this during the weekdays where I was constantly out, meeting others, travelling to several places that I’m unfamiliar with I would have really needed to depend heavily on my phone. Hence, I think the result would relatively be a more drastic change in outcome and more towards a unrelaxed, more stressful and anxiety-filled experience compared to the experience written above.

 

Featured Image from here.

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 Part 2: Choose two objects that you use every day (you cannot pick mobile phones or laptop/computer) and analyze their design using the principles described in Chapter 1 of The Design of Everyday Things. Imagine describing what the object is and what it’s designed to do to someone who has never seen it before. Is it intuitive or frustrating? Come up with three ways to alternate the design for that object and see how it changes its function. Make drawings and notes in your journal.

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Task: Write a response to one of the projects shown in class on “Interactive Environments & Experience Design.” You can review these projects on OSS and select one to discuss.

 

Project: Scapes by Halsey Burgund

DESCRIPTION

Scapes is a sound art installation that allows participants to walk around the deCordova Museum’s sculpture park listening to a mixture of a musical composition and voice commentary from previous participants all filtered and influenced by physical location.

Participants make their own contributions to the piece using a smartphone app which allows them to tag any location in the park with their own recordings. These recordings are immediately available for everyone to hear as part of the evolving composition. As participants walk around the sculpture park, the individual path they follow creates their own personal version of the Scapes audio experience. The music is directly influenced by the landscape and is composed using custom algorithms which constantly generate new music; there are no repeated loops.

RESPONSE

Personally, I really like the concept of this work as it immerses viewers with the mixture of music and voices of other viewers, both from the past and present as well as the future. Music and sound itself is something I feel that can hit people’s heart when done right. In this case, the viewers are listening to it while walking around the park. I feel that this enhances the chances of them remembering this very work and their own experiences in it. Also, another aspect that I really loved was the choice of allowing the viewers to part not just by viewing but adding their own flavours into the artwork itself. I feel that it is a great way to help people see not just through their eyes but on a rather more emotional level their surroundings. They can also hear about the experiences of other people together with their own plus the music of the sculpture park. Even though there is no set narrative structure, all this little fragments pieces still pieces together into a narrative, be it liner or non-linear. Hence, I think this would be a great experience and would allow for memories that one would unconsciously keep because it reaches the viewers on a more personal level.

 

Featured image from here.

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I’m very grateful to be able to visit this exhibition-future world as a field trip for user experience in design and guided by a TeamLab member himself, Takasu. It is a really eye-opening and immersive experience. 

The main part of this exhibition that really resonated was the interactivity aspect since I’m majoring in interactive media. I really like how every piece displayed has this very element to it, which is allowing viewers to physically interact with it as well as emotionally. There were two main types of interactivity that I found myself grouping the works under – physically and non-physical engaging. The works that were physical were “connecting!block town” , “sketch aquarium / town”, “flowers and people, cannot be controlled but live together” , “light ball orchestra” , “hopscotch for geniuses” , “story of the time when gods were everywhere” , “media block chair”,  and “a table where little people live”. The works that did not allow physical touch but emotionally engaging was “universe of water particles” and “crystal universe”. There were some works that sort of border between both categories but I personally felt that there was a common ground where they all tell some sort of narrative, from the work to viewers, from viewers to viewers and perhaps also from work to work. Personally, I really value the element of narrative hence I really really enjoyed this trip.

In the work “flowers and people, cannot be controlled but live together”,  is the first work viewers will see upon entering. The first thing that hit me was the smell of flowers instead of the visuals. The smell helped in letting my brain adjust to the surroundings more quickly. In this work, many people often overlook the subtle details of how people are the ones that is destroying the nature -killing the butterflies by tapping on them- but also the ones helping it rebuild it self -flowers form at where traces of people was left behind. I also appreciated how the walls where the flowers were being projected on are soft to touch instead of the hard wall that I thought it would be, this further added a positive experience of the work.

In “sketch aquarium / sketch town “, was a concept that was new to me where I’ve never experienced or seen that your own work could be part of the artwork in real time in museum exhibitions. I think this new way to engage viewers of all ages in the museum is really effective and fun at the same time. I felt that this could one area i could explore in my major in the near future.

“Crystal universe” was the work that was the most memorable for most people and undeniably, for me as well. What really hit viewers was the sheer quality and size of the work. It was a really striking experience that cannot be easily forgotten or redone. However, while most people were admiring this very beautiful piece, I found myself reflecting on how this was done. I remember in semester one of my second year in the university, I was inclined to do a project similar to this but of course in a much smaller scale. Because of that, I know that making such a work is extremely tedious from the soldering of the LEDs to the coding. Even more so when it is of such a huge scale and quality, which make me really respect the people who made this and also arouse my curiosity of how it was done.

 Another prominent aspect was the style of the works. Even though they were all digital, each one of the works still held on to the element of traditional asian style. For example, the infusion of the element of a Japanese folding screen in “flowers and people, cannot be controlled but live together”. I think this is an interesting mix of both traditional with modern which a really creative concept. 

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Japanese Folding Screen

 

After the tour of the exhibition, Takasu also gave us a lecture in the rainbow room. He shared many interesting insights and a really good philosophy of what their company, TeamLab does, something maybe i could aspire to be. What I really pondered over was what he shared about was the difference between western and eastern arts – direction vs surrounding. After he explained, I realised actually this was indeed true in reality. Like he said, one isn’t better than the other and it is really up to the creator to decide what are his aims or goals for his work and how could either methods help in it. 

 

Featured image from here.

Image of the Japanese Folding Screen from here.

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Task: Students will analyze the user experience of ADM building. Carefully observe and document with photos the way finding of the building (location, entrances/exits, signage, spatial organization etc.). Look at its ease of use. Observe how the design of the building affects behavior. Be thoughtful and critical about what works and doesn’t work. Be prepared to share findings in class and discuss observations.  Map a sketch of your experience above pointing out areas that are confusing and areas that are not confusing.

with Fiona / Jordyn / Valerie