Category Archives: 2017_S2 User Experience in Design

Week 2 Response: Calibrating Your Cultural Compass

An extract from the chapter:

“When you want to know how and why people do the things they do, the best people to learn from are the doers themselves, and the best place to learn is where the doing gets done. This is the simple premise of design research.”

It is common for people/designers who are doing research to find the information and understanding of a situation online through social media etc. However, Chipchase’s way of design research is more towards first hand experience and observation by going through the daily routine of the users in order to understand why these doers do the things they do.

“Rapid Cultural Calibration” technique

As stated in the chapter, the technique can help deepen our understanding of a new culture and compare it with our own and others we’ve visited.

An observation that I had when I was in Seoul recently:

In the morning, locals were seen to be dashing across the road to catch the green man from a distance (at first I thought they were running towards the bus, but they dash across the road instead), heading towards the nearby subway station. While here in Singapore, locals were seen to be “enjoying their morning walk” to the MRT station nearby.

Another cultural observation was the subway train in Seoul — the local’s behaviours towards the reserved seats. The seats at both ends of each cabin was strictly reserved for senior citizens. It was a rare sight to see youngsters or non senior citizens in that seat. Not only the reserved seats, but locals usually allows the elders to have their seat. Comparing to Singapore, the reserved seats were mostly occupied.

I like the idea of traveling around the cities you visit to observe and understand the actions and behaviour of people. It gives the designers more insights and ideas to the next product they would make with relation to the cultural needs/behaviours.


  1. The conclusion of “great design research is by finding the right balance between formal and informal data collection.” Would doing only online research be considered as an imbalance?
  2. How much information/observations does one have to collect before proceeding to the next design phase?

Week 1 Response: The Design of Everyday Things, Chapter 1

Chapter 1 mostly touch on the important characteristics of good design: discoverability and understanding. Throughout the chapter, I agree that designers should not only focus on making a product that works however they should also take into consideration of understanding the user’s interaction with the product itself. It would not be much of a success if the product sells well, works well, but it does not meet the needs of the human, their capabilities and behavior. In my opinion, designers hold the responsibility of fully understanding the behavior and the needs of users, then design
the everyday products based on what they have discovered.

Chapter 1 has several points that made me wonder about the products/designs that I have seen or came across these recent days/months. For example, learning about the Norman door made me think about how sliding doors, now, are designed to be opened using technology. At one point of time, users were not even aware that the doors leading to a shop were operated by push/press button thus getting pushed by the oncoming door.

Automated vs manual

With relation to doors, how reliable is using technology in an everyday location? Perhaps, should the design of the button component be on the eye-level?