Open Source Studio is integrated with the NTU User ID and password system, so an active NTU email ID and password is required to access OSS.
(1) LOST PASSWORD WITHOUT REGISTERED MOBILE NUMBER
If you have lost your password and have not registered your mobile number in your NTU Personal Particulars, you need to contact the CITS Help Desk at 67904357 in order to have a new password created.
IT IS IMPORTANT TO HAVE REGISTERED YOUR MOBILE PHONE NUMBER IN YOUR NTU PERSONAL PARTICULARS IN ORDER TO QUICKLY RESET YOUR PASSWORD.
(2) TO REGISTER YOUR MOBILE NUMBER
Update your NTU account information with your mobile number so you can receive a new password via SMS text message:
- Log in to iNTU (https://intu.ntu.edu.sg) web portal with your network account username and password.
- For Undergraduate Students: Student Link →Administrative Matters→Change of Personal Particulars
- For Faculty: Stafflink→HR Services→Personal Data System→Personal Particulars
- Add your mobile phone number to the Personal Particulars form and Save
- It is advisable to create a contact on your phone for NTU Password Reset with the following number: 98635582.
(3) LOST PASSWORD WITH REGISTERED MOBILE NUMBER
If your mobile phone is registered with your NTU account information and you have lost your password, here is how to reset it:
- If you have created a contact on your phone for the NTU Password Reset, choose it
- Write the following SMS text message:
- Students: reset student username (i.e. reset student ptan002)
- Faculty: reset staff username (i.e. reset staff ptan002)
- If you haven’t created a contact, send the text message to the following number: 98635582.
- Please wait for the SMS reply message confirming that your password has been successfully reset. You will then find a randomly-generated 4-digit password code included in the end of the message. The message will state the following:
- Students: Your password has been successfully reset to symbol @ followed by your matric number (uppercase letters) and the last four digits 1234
- Faculty: Your password has been successfully reset to symbol @ followed by your staffid (uppercase letters) and the last four digits 1234
- You then need to derive your new one-time password in the following way:
- Students: Your new one-time password will be your @matriculation number (as shown in your matric card) appended with the 4-digit password code from the text message (i.e. @ + 024567M03 + 1234 = @024567M031234
- Faculty: Your new one-time password will be your @staff id number (as shown on your NTU ID card) appended with the 4-digit password code from the text message (i.e. @ + G3082164R + 1234 = @G3082164R1234
- Launch your web browser to access https://pwd.ntu.edu.sg/ to change the one-time only password to a new regular password of your choice. Use the one-time only password you have just created (i.e. @G3082164R1234) and follow the password requirements VERY CAREFULLY when creating your new regular password.
- Once you have successfully created your new regular password, you can log into OSS.
Congratulations!! As you can see, do everything possible not to lose your password so you can avoid this process.