VCIII: the water project

(EDITED on 23/11/17) This is a final presentation post + process/research dump at the end of the post.

The Water Project: CommonCulture

water as the commonality of cultures and thus a medium to bond cultures + fluidity of cultures


PROBLEM STATEMENT

With growing pressures from globalisation and immigration, added to Singapore’s existing multicultural landscape, there is a crucial need to promote more open conversations and deeper understanding in the Singaporean society among ethnic groups and also between residents and immigrants.

OBJECTIVES

To facilitate intercultural dialogues with the use of participatory design

  • As most people would acknowledge that they don’t actually know much about their other cultures, and they wouldn’t know what to ask:-
    • Provide as an open platform for people to share their perspectives and stories related to (cultural) identities
    • Spark interest and curiosity in people towards other cultures – to ask questions 
    • Hopefully meaningful interactions arise from facilitation and engagement by the use of different topics/themes relevant to cultures on the platform, and have people who are able to answer existing questions to contribute
  • A softer approach of gathering getting people to understand each other through personal stories, and getting people to identify shared experiences or spark curiosity on their own
    • To shift the approach with intercultural promotion from a more top-down + pigeonholing the CMIO races approach Singapore has been used to, to a more ground-up one and de-emphasise on racial groups
    • Stories and personal experiences are what can spark the empathy of people towards other cultures and their own

DELIVERABLES

(1) Website: ONLINE OUTREACH

What

  • Main platform/anchor of the project – introduction to the intention of the project, platform for archival and interaction
  • Interaction and dialogue: Dialogues are facilitated by having a conversation topic set every 4 months to prompti people with questions which are geared towards discovering and sharing their identities and cultures.
  • Collecting responses and questions + responses to questions.

Why online?

  • Can happen in the long term, sustained, renewed, and changed – not an end point like physical materials are
  • Online chat rooms can allow interactions and exchange of thoughts without primary judgement of one’s race or appearance – more receptive

(2) Spatial design: PUBLIC OUTREACH

What?

  • First level interaction, basic engagement in the heartlands – act as a fringe project to engage the public physically, notifying them about the project
  • Active engagement: Approaching people with response sheet to respond to questions
  • Passive engagement: A space to explain project and for responses to be collected from the public

Why physical space? Why heartlands?

  • Situated in the heartlands where the demographic is desired – able to reach out to more people
  • The heartlands are symbolically known to be the Singaporean cultural identity + attempt to create meaningful everyday encounters (Reconstructing Singapore as Cosmopolitan Landscape)
  • Something physical, something tactile can be more easily engaging, and gives people a sense of human touch to the project; to be closer to the people
  • To publicise project and highlight the existence of the website

(3) Curation: ZINE

  • Released following every topic as a compilation/summary, more in-depth information and discussions into the topic to conclude the conversation round
  • Curated responses and relevant articles

BRANDING: CommonCulture

Common: “belonging to or shared by two or more individuals or things or by all members of a group”, “relating to a community at large”

Symbols and motifs of void decks
Heartland > Neighbourhood> HDB flats > Void deck

 

The CommonCulture logo is designed based on the communal chess table, a common motif of Singaporean HDB void decks. Both sides of the chairs also represents two Cs of the brand name – and being brought together to the centre.

The void deck motif is reflected also on the website, which built on the elements and aspects of the void deck and neighbourhood.

The overall style of the project is an interweave of neat and clean vectored lines with hand-drawn doodles and writings – as to represent the idea of a “meaningful everyday encounters” in our urban setting. Despite the void deck being a concrete, empty grey space, it is the spirit of allowing a space for interaction for people which it represents – like Singapore which is an urban, concrete environment, but there are touches of warm, human interactions in our daily lives.

The blues are taken from the common colour of the communal tables, and red to represent Singapore, while yellow is used as a highlight. Patterns based on the communal table is also made.


FINAL

Despite the ideal concept of void decks being meant as common spaces for social interactions, it is more often true that we don’t actually utilise it that way it should. In order to maximise and carry on that spirit, we bring the void deck to the virtual, and to the centres of heartlands (near shopping malls and interchanges where there are more people) – with the intention to bring people together.

A project for the people also has to be driven by the people – thus it has to be participatory in nature. The design of the project is to create an available platform with facilitation to spark off interactions. While most Singaporeans would admit that they don’t know enough about other cultures, and there may be a sense of curiosity and desire to understand better, but the problem of not knowing how and where to start – is what this project intends to answer.

Conversation Topic: Names

  • In order to have something which accommodates and relate universally
  • And it’s intimate, and closely linked to identity and cultures

(1) Website: ONLINE OUTREACH

WEBSITE LINK HERE

  

The website contains an intro page > about page > a page for the three deliverables each. The main function is for its response submission and response archival, as the space is used for a platform of interaction:

(left: Response submission page / right: An example of a submission entry containing responses to the prompts + questions raised to the community)

(2) Spatial design: PUBLIC OUTREACH

The public outreach is intended to be brought to various neighbourhoods from time to time – thus made to be simple and condensed in a certain space. Though simple, its design is also made to emulate the feel of a void deck – the metal frames to act as walls to hold up the graphics, the iconic communal chess table, and the mailbox.

Overview of the space

The public can take a slip of the response sheet, and use the tables to pen their responses – then deposit it in the mailbox beside.

In a potential location where it might be a placed – the place photographed is in Hougang.

Response sheet

Graphics used in the exhibition space:

Response sheet

(3) Curation: ZINE

CLICK HERE TO READ THE FULL ZINE

Published at the end of every conversation round to conclude the topic, and to further engage the public in the significance of the topic. The content of the zine is separated into three parts:

  1. Personal names and the struggle with identity: Personal names can have more impact and significance to one’s identity than thought sometimes. Some people in other parts of the world have struggled and found peace with their name(s) – how they perceive their own identity and how others towards them. Personal names are often related to cultural identities, and this is a part of what separates us into “different communities”. One can identify similarity in how personal names impact identity, despite having different names despite different cultural naming conventions etc.
  2. Curated responses which were collected over the conversation round
  3. Names and collective identity of a nation: Beyond making sense of each other as individuals based on personal names, there is also the level of how names have shaped nations – particularly Singapore. This fosters a sense of how names can help us find a collective identity, as a nation. Not only what makes us unique and different (personal names) but also the names which relates to us collectively – in order to bring us together, by recognising our differences and commonalities.

Physical copy:

Bound by saddle stitch with thread


RESEARCH & PROCESS

Ideation

I came all the way from the first few weeks of research about the duality of water – all the way from chengyu, Taoist philosophy and Fengdu Ancient city (I shan’t be elaborating that in this post) to this now – but with the intent of cultures as and always.

Water connects people across time and space.

…is what I have on my mind always, as I think the relationship between water and culture is what is more interesting to me. But of course I had been mostly lost, and unsure what aspect I really wanted to do.

With the idea of:

Water as a medium of connection

I researched on multiculturalism in Singapore + intercultural dialogues + participatory design (here are a few more significant ones):

Intercultural Dialogues

Multiculturalism in Singapore

Participatory design and art

  • Participatory artist Lee Ming Wei
    • The Travellermuseum visitors take a notebook home and write their thoughts about leaving home
  • Singapore Memory Project
  • Migar es Cultura (Migration is Culture) – Museo de America: web-based participatory design collecting stories of migrants and their descendants

Culture and Campaign Communication: Toward a Normative Theory (Jianglong Wang)

“Culture, on the other hand, is intimately related to campaign communication since campaigns cannot be run without culture as a context. Culture and campaign communication are inseparable because the occurrence of one phenomenon must necessitate the happening of the other. In other words, without considering a given context for a particular communication campaign, it is very difficult, if not impossible to understand the success or failure of a campaign. Likewise, without considering culture, campaign communication becomes a senseless occurrence as culture provides the necessary environment within which campaign sponsors create and share meanings with others in their societies. The importance of culture to campaign communication is therefore apparent.”

But of course there was still a huge mental blockage in terms of approach despite knowing that I was heading into the direction of intercultural dialogues. My main struggle was also how do I create something with the aim to accommodate all different cultural contexts, universally, to have a meaningful meaningful exchange? It is tough to even think of things which could bring different people together. Some exploration:

Approaches

  • Playing with the roots and fundamentals of languages (main function is to communicate across time and space): Everyone invited to draw their own interpretation of something (eg. water) or contribute to it
    • Paralleling to the creation of pictographic Chinese characters
    • Everyone has their own visual interpretation and perception of the world around them (ie. may be due to their cultural background, etc)
    • But they are in fact all the perceiving the same thing
    • Eventually being standardised to make up a collective logographic written language – finding a common ground
      • Stemmed from the need to transcend modern day languages which are strongly related to cultural differences – using relatively universally understood visuals of logos/icons instead – if there’s a need for intercultural dialogues (impossible to include ALL languages)
      • Artist reference: Xu Bing
  • Folklores and cultural narratives: the shared and unique ones
    • Could invite people to fill in with the languages they want – participatory design + people could volunteer to translate into English to help each other understand – crowdsourcing
    • Highlight the differences and similarities in the stories (finding a common ground while retaining our own uniqueness)
  • Promoting interactions
    • People invited to pick the drawing they like the best, and learn the stories attached to each of them
    • Pass down the story to another person

Eventually, I was settled on the facilitation of conversations with different conversation topics. I was still groping around in the dark with the deliverables along the way, though.

   

Execution

First started off with creating brand identity, and playing with the motifs as I went along.

And then the website first and foremost as it is something I was sure I’ll have as my deliverable ultimately.

trying out styles of illustration

 

The style of the text used for the illustration and the logo were edited to match each other.

Also, after testing the water with the first set of questions I had with a smaller, controlled group of people – in the last few weeks, I then had a crisis with my project. A good number of people gave pretty meaningless responses. It wasn’t like I didn’t expect and foresee this problem, but somehow I realised I might not have thought about my project as well as I hope I did – I wished I could revamp my approaches but I was already stuck a few times. I cut off the responses then, even after trying to revamp my questions and getting stuck. After that, I decided to work on the proof of concept with whatever I have.

  • V_1.0
    1. Do you think you know enough about other cultures (of the four races and new immigrants) in Singapore?
    2. What are your thoughts? (v.1)
    3. What is your name? (if available, include variation in native language)
    4. Do you know what your name means? Is there a story behind why you were given it? How do you think it reflects yourself and your identity?
    5. What kind of questions and issues have you encountered with other people (especially with people of a different culture or nationality in Singapore) regarding your names?
    6. What is something about your name (related to your cultures) which you would wish you could let them know?
    7. What do you know about the names from other cultures?
    8. Curious questions you might have about other cultures in Singapore or new immigrants (can be about names particularly or not).
  • V_2.0
    1. Do you think you know enough about other cultures (of the four races and new immigrants) in Singapore?
    2. Do you think it’s important to learn more about other cultures? Why or why not?
    3. What is your name? (if available, include variation in native language)
    4. Do you know the meaning of your name? (Especially their cultural links?) Do you think it has any relationship with your cultural identity?
    5. What kind of experiences or issues have you encountered with other people (especially with people of a different cultures or nationalities in Singapore) regarding your name(s)? Or are there any of your personal experiences/stories with your name?
    6. What is something about your name (especially related to your cultural identity) do you wish you could let them know?
    7. What do you know about the names from the cultures in Singapore (your own and others, which you might have heard from your friends)?
    8. Curious questions or insights/thoughts you might have about your own or other cultures in Singapore or new immigrants (can be about names in particular or not).
    9. Any other comments on the topic of Singapore and culture?

I used Google Sketchup to create the visualisation of the exhibition space.

PERSONAL REFLECTION

This is going to be an extremely honest reflection.

I really valued the project’s openness, and emphasis on the ‘why’ of our design. I learnt a lot from that alone. And really appreciate the devotion into research and conceptualisation, enforcing the meaning of what we are doing – because it’s what I believe in too.

Through the project, I *was* glad I tried out things I never did before like – Wix, Google Sketchup, and finally getting to illustrate more for a project.

But, ultimately at the end of the day, I think I still have a long way to go. Very long. Things are still falling short from my own expectations. I think I still didn’t push myself enough. To think about it, I haven’t really fully utilised my research, or maybe I have yet to use them well. And at the end of the day, I find myself still asking why I did what I did, and is there a point in it. This is in terms of both concept and execution – I’m not the proudest of it, not the happiest about what I’ve done.

So, in fact, beyond learning about the techniques etc, the class made me think a lot more than that, about my role as a designer. I think that I do think too much, but I’m still trying to find myself while trying to strike a balance between that and the purpose of design – to serve an audience. This is the second time we’re designing a whole system of deliverable – I think we’re just getting started – so I’m still finding out what I really want to do, and what I can to contribute to the world as a designer or whatever it takes.

I hope that in the next VC class, I would be able to push myself further, closer to what I would be content with.

Nevertheless, it was still a fruitful class. And I’m grateful for the support of Nanci and the class for the support and the wonderful semester together. 🙂

UX week 5: smart nation + reading

PART ONE \ Singapore’s Smart Nation

x

What is it?

  • “Connect. Collect. Comprehend.”
  • An initiative by IDA (now merged with MDA to form IMDA as of 2016) officially launched by Prime Minister Lee Hsien Loong in 24 November 2014
  • Masterplan to develop Singapore into world’s first smart nation
  • An evolution from the previous 10-year masterplan of ‘Intellectual Nation 2015’ which focused on developing Singapore’s digital infrastructure
  • Different from iN2015’s goal of reducing manpower with technology, Smart Nation places emphasis on greater coverage of information-sharing through open data, harnessing networks and big data to enable work with greater connectivity and efficiency
  • Involves cooperation among citizens, businesses, and government
  • Smart Nation Programme Office (SNPO) set up

Projects include but not limited to:

  • Working with the 4 local telecommunication giants to strengthen infrastructure to increase network coverage and have Singaporeans perpetually connected to the Internet
  • Heterogeneous Network (HetNet): For mobile users to switch seamlessly between various wireless networks
  • Sensor: More than 1000 sensors installed island-wide used to collect data for the study by relevant agencies to better understand trends and statistics to improve living environment
  • Open data: eg. Land Transport Authority (LTA) sharing data on estimated bus arrival timings on application programme interface (API) for programmers to build bus timing arrival applications as a result improve public transport experience
  • Telemedicine system: enables out-of-hospital care and alleviate strain of resources in the medical industry
  • Installing smart devices in HDB flats of elderly to inform family and neighbours in case of any incidents
  • Smart Enabled Homes: energy-saving infrastructure in HDB flats
  • Smart street lighting, carparks and waste systems in neighbourhood to become more environmentally friendly
  • Development of driverless vehicles: Committee on Autonomous Road Transport for Singapore (CARTS) formed in 2014; experimentations and test drives have been taking place in NTU and NUS campuses
  • Possible potential for mobile payment method

What are its aims?

  • Enabling Singapore to stay relevant in a fast-changing and fast-paced global setting of constant and rapid technological advancement
  • To enhance quality of life by leveraging on technology strategically
  • To encourage innovation and collaboration between citizens and businesses
  • Help to tackle and alleviate impacts of Singapore’s issues with rapidly ageing society and growing population

I think to shift the previous masterplan’s emphasis on reducing labour to a more multi-faceted plan of focusing on improving quality of life is the right direction we are heading into. It is an acknowledgement and affirmation that technology can be used to benefit humanity rather than wholly denying its functions and practicality. I am personally benefiting from the bus arrival timing apps which are more or less working, and definitely a huge enhancement to our daily routines as compared to before without them, to give a very basic example.

While the initiative can indeed achieve a myriad of good things and it’s rooted from good intentions, there are still real and major challenges present. One of the concerns recognised by the government is security. If we become fully digitalised, it will make us increasingly vulnerable to cyber attacks. Technology is indeed not completely reliable.

I feel that at this stage, our network infrastructure may still be working towards maturity and we are not completely ready to rely on them. Take the instance when Starhub network was down due to cyber attacks a few months ago, pretty much every Starhub user was paralysed by the disconnection from Internet, including me. Even though not reported on mass media, the network continues to fail intermittently thereafter, and poses as an issue to daily activities and school work. It may seem to be a very minor issue in the whole huge context of things, but Internet connection being the foundation of a Smart Nation, this incident already shows us a fraction of the potential it can bring if our network infrastructure fails us. Understandably, that’s why our country is still continuously working and moving forward on the initiative to materialise it for good.

Furthermore, we also have to stop and think about the pervasiveness of technology in our lives. Even though I condemn mindless critics of technology who are merely against technology as they’re resistant to change, it is still important to consider about certain groups in the society which are not as familiar with technology such as the elderly, the poor who can’t afford the services and devices needed to benefit from the initiatives, or simply people who are not well-versed with technology, and be sure to not leave them out of this development.

Besides, there still exists a handful of people who are distrusting and skeptical of technology, even if it’s the government’s system and database. I’ve worked at MOH subsidiary company for a few months previously during my holidays to assist in the smooth transition of Medishield Life, and had to call numerous households. Some people have little understanding of how government databases work and think that it’s invincible and all-knowing that they get mad at us for doing our jobs to confirm household information needed and refuse to cooperate. This is an example of the kind of groups in society which we may face when it comes to implementation of pervasive technology, and may still require effort to educate and assure them.

Design Intervention

There could be means to expose the public to devices containing the apps and the kind of data the initiative have to offer in public spaces such as malls or parks. 1) It allows people to know about the existence of the apps at one stop as many of us do not know of the range of these potentially useful apps Smart Nation has to offer or only have a vague idea. 2) Allows people without means of these technology at home to access the benefits of the initiative as well.

(very brief sketches)

di

References


PART TWO \ Chapter 1 Seen and Unseen: Ho Chi Minh City’s Sidewalk Life

Sidewalk City – Annette Kim

In the chapter, Annette Kim highlights the sidewalk as a vital part of a city, which often have its importance overlooked. Since private buildings are mostly not accessible by everyone, sidewalks become one of the most used public spaces, alongside parks, malls, etc. It is an interesting point to bring up as it is something we tend to overlook.

For HCMC, sidewalks are not only important social platforms but economic ones, with their distinct sidewalk vendor culture. As much as there’s the government’s concern with “orderliness” and modernisation, I feel like this cultural phenomenon should be supported as they are a valuable part of the country socially and economically. This is evident from the author’s examples of the residents and police showing empathy to these vendors by helping them sustain their businesses. Even to someone like me who have yet to visit Vietnam, their sidewalk vendors is an integral part of its local flavour and it has an attractive sense of cordiality.

Alike the author’s point that we have to acknowledge that there are huge differences in Western and Asian values, we should not hastily apply and hold Western standards to Asian context without close examination of what is truly beneficial to a society. Western standards of modernisation and orderliness may not be suitable and compatible for Asian context. Hasty elimination of such grassroots culture and livelihood may pose a more troubling issue for many Vietnamese who rely on these sidewalk activities for their daily lives. Similar to US’s attempts to chase out the homeless by installing barbs wires or spikes in public areas, they are no practical ways to alleviate “social crisis”. Besides, sidewalk vending is so much lesser of a social crisis than a developing nation’s attempt to emulate the image of existing Western models of developed nations.

I believe that is why many countries have special streets designated for night markets as to accommodate street vendors and maintain orderliness, during their process of developing the country. Similarly, there is also the example of pasar malam in Singapore in which many literally happens on sidewalks of heartlands and neighbourhoods, and are fond memories and activities for many of us to visit.

Most of the other time, our sidewalks in Singapore are very much fitting of the image of a developed Western nation – clean white cement paths only meant for walking and travelling to elsewhere. But there are sometimes still social activities taking place along these public spaces, especially in the heartlands. Neighbours or friends, many of them aunties or uncles, often coincidentally meet each along the pathways to buying groceries or visiting the malls, they greet each other, and some even stop by and start engaging in conversations for longer than they thought they would. Yes, sometimes they block the paths and it can be frustrating – but it’s not something you would regulate against, and for neighbours or friends who don’t necessarily have each other contacts or find the chance to purposely meet up, sidewalks become a nice platform for opportunity meetings and social interactions.

We do not have the issue of sidewalk vendors which requires our government’s attention in Singapore, but the issue of bicycles on sidewalks have received a bit of attention. Even though cycling is promoted in Singapore, cycling pathways are not prevalent around the island. I speak about this issue with personal sentiments as my mother is a cyclist who rides her bicycle daily within our neighbourhood to purchase groceries and all, and I too ride the bicycle in our neighbourhood occasionally. Additionally, there is also the increasing trend of electronic scooters or similar devices on such sidewalks.

It is a conflict for riders like us because it is impossible for us to ride on the road (as it is dangerous) so we have to ride on the sidewalks, perceived to be for pedestrians, and you have to beware of the risks of knocking into pedestrians or having them block your paths when you can go faster. It is a competition of space between pedestrians and riders, and some people may be begrudging and condemn riders for riding on the sidewalks as it can be dangerous for them. Of course we ride safely but there are of course still concerns over who are the rightful users of the sidewalks, and to be fair, most people are still rather accommodating and will give way when signalled.

I regularly visit Indonesia – both city and rural areas. I have seen sidewalks being rather haphazard as they are often uneven with holes and openings in the ground, revealing sewage water and/or accumulated with rubbish. Sidewalk experience there can be rather dangerous and unpleasant but it doesn’t bother me as much personally if you are careful.

Meanwhile, they too have a variety of sidewalk vendors, both in the day and night, which I find interesting more so than the unpleasant aspect of their sidewalks. You see vendors selling food or fruits along a busy street, the stalls extend slightly beyond sidewalks to the road and you will be standing on the road, having to make sure to stay close to the stalls while patronising them. There are also vendors selling petrol which we will occasionally stop by to top up fuel for our cars. Unlike shops, you get to see what they kind of things people are selling simply from the confines within our cars travelling on the road. I have seen vendors selling an array of colourful carpeted decorations for cars (not sure what you call them), particular to my memory since I haven’t seen such items in Singapore.

indo

taken by me in Pekanbaru, Indonesia

Other than vendors, there are often a number of gigantic boards of showy colours and decorations lined neatly along sidewalks to congratulate a certain newlywed. It is almost an announcement to share the couple’s joy with passerbys. The weddings seem to become a very public affair, which is quite an interesting use of sidewalks outside of economic activities and social interactions.

  • With people’s attitudes towards public space usage constantly changing, and the academia being lacking behind so far, is it possible to catch up in studies on changing sentiments if things keep evolving before we can fully study them, in order for better design to be accomplished?
  • Is it possible for HCMC to be allowed to naturally shape its own landscape of public space in the process of modernisation?

EDIT: After publishing this post, I had a passing thought on lecture 5. Just something I thought which might be relevant and good to take down.

We say that places are where we inscribe personal meaning. It’s also interesting to note that there can be personal meaning inscribed in places we haven’t been to as well by TV shows, dramas, and films. As someone who avidly watches dramas, I have personally experienced this as well as knowing many other people who have travelled to other countries, and specially planned their itineraries to include places they’ve seen before in dramas, movies or shows.

It is amazing because it exemplifies to us the power stories have to make one hold so much fondness for a place they’ve never been to, with memories of the stories we’ve participated in. Stories bring us closer to places we’ve never been to, essentially the other parts of the world. Suddenly the world, a huge abstract concept which we are easily emotionally detached from, feels a little closer to your heart.

2015-04-23-10-02-02

April 2015, at Azumabashi in Asakusa, Tokyo which was a location which appeared in a certain Japanese drama

(Note: Particularly for Azumabashi, it wasn’t somewhere particularly convenient to go. I went all the way out to find this place just because I wanted to see it in person. Crazy or not. But the sense of accomplishment was GREAT, and to be able to see the real place filled my heart with so much fondness.)

I guess that’s partially how soft power kind of works(?) or at least it works to a country’s benefits economically when they produce attractive, quality movies or shows. This is evident with Japan and South Korea’s respective pop cultural waves which have hit pretty much the whole world in the past few decades. It’s undeniable that countless people have travelled to countries or prioritised travelling to certain countries, essentially for the attraction of those memories.

 

(featured image credit: x)

UX week 1 + 2: readings + maps

Week ONE \ Chapter 1 The Psychopathology of Everyday Things

The Design of Everyday Things – Don Norman

Products are created with the essential goal of serving the people using them. People should be the ones benefitting from products ultimately. Thus, as designers, we should constantly put our users and their experience with the products in mind (human-centred design). We should avoid over-idealising our products as isolated entities, but to think about its relationship with the users, and also the problems the products may run into. A well-designed product is not only one which merely functions when it is used properly, but able to solve problems when the user runs into issues with the product, guiding the users to use the product as it should be. It is important that the product also has to speak for itself entirely (achieved through the application of affordances, signifiers, mapping, feedbacks, and conceptual models).

Essentially, good designs should be intuitive for its users, and able to help solve problems for people.

We are all capable of learning how to use objects, and the responsibility of good design is also to aid in a smooth process of learning and adapting to the products.

EDIT: I personally feel a lot for this because I have a countless experiences with Norman doors (dubbed because of Don Norman himself) which frustrates me, mostly the ones in ADM building, and also watches with countless enigmatic functions. It’s essential for products to do well in the function its supposed to serve and not sidetrack in its purpose.

  • Q1: Does it necessarily make a bad design if you have to include words? Especially in attempts to signify various functions in more complex appliances (such as watches), it may seem difficult to completely avoid words.
  • Q2: Is feedback always needed? In what occasions are they needed? Newer models of household appliances such as rice cookers and washing machines now use music as a form of feedback. Are they better alternatives for sound-based feedback?

WEEK ONE \ Maps

Bad map: Gillman Barracks

gb-map_new

  • oversimplification? lack of vital information? eg. no inclusion of the smaller roads/routes
  • it does allow you know the relative positions of the buildings in the area but the actual roads are layout of the area is much more complicated as it’s applied to a much bigger space
  • remember getting sorta lost and walking in the wrong direction
  • personally feel that the 3d depiction of the buildings don’t exactly value-add
    to the function of the map; to wayfind
  • may give you a sense of how each buildings look which might help in wayfinding but limited
  • generally unhelpful because I remember getting lost in there before and having to walk in the same route twice

Good map: National Gallery Singapore

ngs

  • Probably not the best example of a good map but I thought it’s better than the Gillman Barracks one at least
  • (2d) design is clean and straightforward
  • the layout of the gallery itself is very complicated but the dissection of the levels and how they are generally connected in the levels diagram
  • does give an idea of how the relative locations
  • essential information
  • might be slightly cluttered and small to read though

Week TWO \ Chapter 5: Calibrating Your Cultural Compass

Hidden in Plain Sight – Jan Chipchase

In the previous reading from Don Norman’s Design of Everyday Things, we learnt about the importance of good designs in products to contribute to an overall positive user experience.

Expanding on this ideology, cultural context is one of the very significant attributes to good design. The needs and wants of people can largely vary from culture to culture. Furthermore, different cultures have different interpretations of certain signs or symbols. Understanding the lifestyles of a culture, what they tend to need or what they may avoid – being culturally sensitive, is essential to great design.

I believe as well that cultural sensitivity is incredibly important to us to locate our own position in the world, helpful for us to connect to people, and in turn can help us to design better products which will improve lives of respective cultural groups. Apart from researching on doing formal research, it is also helpful to personally observe how the everyday in different culture are executed, which will provide the rawest perspective on the cultures.

EDIT: My personal experience with cultural nuances and sensitivity was when I was travelling in Japan. I didn’t take notice of the rule of talking on the phone not being allowed on the trains, and being much used to such behaviour being a norm in public transportation, I blatantly talked on the phone on the train once. While I got some stares with this breach of behaviour, I wasn’t told to stop this behind. It does tell us something about the traits of Japanese people, them being more passive and are unlikely to openly speak their minds and tell strangers off.

  • Q1: In collecting informal data like observing cultures, especially those which aren’t our own, how can we make sure that we are not interpreting things correctly like how the natives do? (Even so, there indeed bound to be valuable in an outsider’s perspective, which natives may not be conscious of.) ((Therefore, it is important to combine both formal and informal data collection to provide as a contextual knowledge when we do informal data collection?)
  • Q2: In the context of corporate research, how likely are we able to do such informal data collection for a foreign culture? (Conversely, local culture informal data collection would be more possible though it still demands a great amount of time within a likely tight and limited timeline for corporate design research.)

01 / therapeutic graphics: process 2

After the first task, I decided to focus on the themes/subjects of local flavour and animals, and came up with an idea to merge them together.

People tend to find comfort in familiarity. Even though we may find the common daily scenes of the Singapore neighbourhood extremely ordinary and nothing out of the special – like HDB void decks, wet marketplaces, kopitiam, etc., they seem to be out of reach in that sterile and prosaic space of the link bridge. Yet, they are often closest to, or feels like a symbol of home. Every corner of the void deck or the daily scene of a busy morning wet market could invoke a sense of familiarity in all (if not most) Singaporeans.

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Other than familiarity, I had suggestions from friends before that they thought travelling in another country is something therapeutic, which is agreeable as those are the rare few times we can take our minds away from our work in Singapore and purely have fun. Additionally, we find stories therapeutic as they let us escape into another world. Essentially, the idea of being able to transport your mind somewhere else tends to be therapeutic.

By installing images of the heartland environment, I wish to bring an ordinary piece of the heartland, inserting them in the hospital environment, bringing an out-of-ordinary sentiment to the patients, and even staff, who are away from their familiar environment. If they can’t be there, it could be here. Even if one weren’t that familiar with these scenes, I hope that they could find something comfortable in the down-to-earth subjects.

My initial intention of adding animals into the picture was how adorable animals tend to be therapeutic universally. Adorable animals can melt the hardest of hearts and people bond over pets, which were proved to me by the presence of a pet rabbit in my family. Presence of animals can help to soften the environment too.

I also wanted to add a sense of whimsicality to the scenes by adding (domesticated) animals which normally wouldn’t appear in such places. Being surrounded by cute animals sound like a moodlifting experience, like the idea of Okunoshima (Rabbit Island) and the cat islands in Japan. Thus I tried incorporating rabbits into my drafts at first.

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second drafts:

1cats

with cats

1rabbitsparkle

with rabbits

I did the piece with the cats first which wasn’t my initial intention to do so, but eventually I garnered feedback that the presence of the rabbits were not as compatible with the context as compared to the cats. Corresponding to my goal of achieving familiarity, cats would be a comparatively good choice. In this case, I learnt that it would be more important to adhere to what is more logical for the sake of clarity of my intention than what I actually personally want.

During the second round of critique, Michael had suggested that I could focus more on the activities of the cat, how people interact with them and how they possibly interact with the environment. There were also good feedback on the choices of human figures presented.

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I snapped this photo at the void deck on my way home during that week, which served as inspiration for my development thereafter.

When I chose to focus on the cat, I realised that even with close-ups, the environment of the void deck are still recognisable. Furthermore, the only time we would watch the stray cats at our void decks up close is when we slow down and go closer, which is the kind of perspective I find suitable for invoking therapeutic sentiments.

sketches

f_vd_sketch1 f_vd_sketch2 vcvector

I tried doing it on Illustration instead of Photoshop, where a went for a more organic kind of illustration, but it felt more rigid even though it definitely looks neater.

Reference artists

Nguan – “Singapore” photo series

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Final

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The two scenes I ended up with were simply examples of the look and feel it should involved. I picked the mosaic communal chess table as it is easily identifiable even when closed up. Expanding into a series, I hope I could make a series of images in which we could follow the same cat travelling around the void deck.

As Michael said, I could have considered more into how my image is going to work with the view outside of the windows if the background would be transparent. This would certainly enrich the quality of my art, and was something I regrettably didn’t managed to incorporate in my final.

It was also certainly different from our year 1 projects, that we now make design with the consideration of a context and particular audience to serve.

With this, I hope that I will continue to improve in my design thinking and technical skills! I’ve always been interested in cultures, finding it most meaningful to incorporate local culture in my work some way or another. Therefore hopefully, I would also be able to continue exploring more into the local culture or cultures in general.