VCIII: the water project

(EDITED on 23/11/17) This is a final presentation post + process/research dump at the end of the post.

The Water Project: CommonCulture

water as the commonality of cultures and thus a medium to bond cultures + fluidity of cultures


PROBLEM STATEMENT

With growing pressures from globalisation and immigration, added to Singapore’s existing multicultural landscape, there is a crucial need to promote more open conversations and deeper understanding in the Singaporean society among ethnic groups and also between residents and immigrants.

OBJECTIVES

To facilitate intercultural dialogues with the use of participatory design

  • As most people would acknowledge that they don’t actually know much about their other cultures, and they wouldn’t know what to ask:-
    • Provide as an open platform for people to share their perspectives and stories related to (cultural) identities
    • Spark interest and curiosity in people towards other cultures – to ask questions 
    • Hopefully meaningful interactions arise from facilitation and engagement by the use of different topics/themes relevant to cultures on the platform, and have people who are able to answer existing questions to contribute
  • A softer approach of gathering getting people to understand each other through personal stories, and getting people to identify shared experiences or spark curiosity on their own
    • To shift the approach with intercultural promotion from a more top-down + pigeonholing the CMIO races approach Singapore has been used to, to a more ground-up one and de-emphasise on racial groups
    • Stories and personal experiences are what can spark the empathy of people towards other cultures and their own

DELIVERABLES

(1) Website: ONLINE OUTREACH

What

  • Main platform/anchor of the project – introduction to the intention of the project, platform for archival and interaction
  • Interaction and dialogue: Dialogues are facilitated by having a conversation topic set every 4 months to prompti people with questions which are geared towards discovering and sharing their identities and cultures.
  • Collecting responses and questions + responses to questions.

Why online?

  • Can happen in the long term, sustained, renewed, and changed – not an end point like physical materials are
  • Online chat rooms can allow interactions and exchange of thoughts without primary judgement of one’s race or appearance – more receptive

(2) Spatial design: PUBLIC OUTREACH

What?

  • First level interaction, basic engagement in the heartlands – act as a fringe project to engage the public physically, notifying them about the project
  • Active engagement: Approaching people with response sheet to respond to questions
  • Passive engagement: A space to explain project and for responses to be collected from the public

Why physical space? Why heartlands?

  • Situated in the heartlands where the demographic is desired – able to reach out to more people
  • The heartlands are symbolically known to be the Singaporean cultural identity + attempt to create meaningful everyday encounters (Reconstructing Singapore as Cosmopolitan Landscape)
  • Something physical, something tactile can be more easily engaging, and gives people a sense of human touch to the project; to be closer to the people
  • To publicise project and highlight the existence of the website

(3) Curation: ZINE

  • Released following every topic as a compilation/summary, more in-depth information and discussions into the topic to conclude the conversation round
  • Curated responses and relevant articles

BRANDING: CommonCulture

Common: “belonging to or shared by two or more individuals or things or by all members of a group”, “relating to a community at large”

Symbols and motifs of void decks
Heartland > Neighbourhood> HDB flats > Void deck

 

The CommonCulture logo is designed based on the communal chess table, a common motif of Singaporean HDB void decks. Both sides of the chairs also represents two Cs of the brand name – and being brought together to the centre.

The void deck motif is reflected also on the website, which built on the elements and aspects of the void deck and neighbourhood.

The overall style of the project is an interweave of neat and clean vectored lines with hand-drawn doodles and writings – as to represent the idea of a “meaningful everyday encounters” in our urban setting. Despite the void deck being a concrete, empty grey space, it is the spirit of allowing a space for interaction for people which it represents – like Singapore which is an urban, concrete environment, but there are touches of warm, human interactions in our daily lives.

The blues are taken from the common colour of the communal tables, and red to represent Singapore, while yellow is used as a highlight. Patterns based on the communal table is also made.


FINAL

Despite the ideal concept of void decks being meant as common spaces for social interactions, it is more often true that we don’t actually utilise it that way it should. In order to maximise and carry on that spirit, we bring the void deck to the virtual, and to the centres of heartlands (near shopping malls and interchanges where there are more people) – with the intention to bring people together.

A project for the people also has to be driven by the people – thus it has to be participatory in nature. The design of the project is to create an available platform with facilitation to spark off interactions. While most Singaporeans would admit that they don’t know enough about other cultures, and there may be a sense of curiosity and desire to understand better, but the problem of not knowing how and where to start – is what this project intends to answer.

Conversation Topic: Names

  • In order to have something which accommodates and relate universally
  • And it’s intimate, and closely linked to identity and cultures

(1) Website: ONLINE OUTREACH

WEBSITE LINK HERE

  

The website contains an intro page > about page > a page for the three deliverables each. The main function is for its response submission and response archival, as the space is used for a platform of interaction:

(left: Response submission page / right: An example of a submission entry containing responses to the prompts + questions raised to the community)

(2) Spatial design: PUBLIC OUTREACH

The public outreach is intended to be brought to various neighbourhoods from time to time – thus made to be simple and condensed in a certain space. Though simple, its design is also made to emulate the feel of a void deck – the metal frames to act as walls to hold up the graphics, the iconic communal chess table, and the mailbox.

Overview of the space

The public can take a slip of the response sheet, and use the tables to pen their responses – then deposit it in the mailbox beside.

In a potential location where it might be a placed – the place photographed is in Hougang.

Response sheet

Graphics used in the exhibition space:

Response sheet

(3) Curation: ZINE

CLICK HERE TO READ THE FULL ZINE

Published at the end of every conversation round to conclude the topic, and to further engage the public in the significance of the topic. The content of the zine is separated into three parts:

  1. Personal names and the struggle with identity: Personal names can have more impact and significance to one’s identity than thought sometimes. Some people in other parts of the world have struggled and found peace with their name(s) – how they perceive their own identity and how others towards them. Personal names are often related to cultural identities, and this is a part of what separates us into “different communities”. One can identify similarity in how personal names impact identity, despite having different names despite different cultural naming conventions etc.
  2. Curated responses which were collected over the conversation round
  3. Names and collective identity of a nation: Beyond making sense of each other as individuals based on personal names, there is also the level of how names have shaped nations – particularly Singapore. This fosters a sense of how names can help us find a collective identity, as a nation. Not only what makes us unique and different (personal names) but also the names which relates to us collectively – in order to bring us together, by recognising our differences and commonalities.

Physical copy:

Bound by saddle stitch with thread


RESEARCH & PROCESS

Ideation

I came all the way from the first few weeks of research about the duality of water – all the way from chengyu, Taoist philosophy and Fengdu Ancient city (I shan’t be elaborating that in this post) to this now – but with the intent of cultures as and always.

Water connects people across time and space.

…is what I have on my mind always, as I think the relationship between water and culture is what is more interesting to me. But of course I had been mostly lost, and unsure what aspect I really wanted to do.

With the idea of:

Water as a medium of connection

I researched on multiculturalism in Singapore + intercultural dialogues + participatory design (here are a few more significant ones):

Intercultural Dialogues

Multiculturalism in Singapore

Participatory design and art

  • Participatory artist Lee Ming Wei
    • The Travellermuseum visitors take a notebook home and write their thoughts about leaving home
  • Singapore Memory Project
  • Migar es Cultura (Migration is Culture) – Museo de America: web-based participatory design collecting stories of migrants and their descendants

Culture and Campaign Communication: Toward a Normative Theory (Jianglong Wang)

“Culture, on the other hand, is intimately related to campaign communication since campaigns cannot be run without culture as a context. Culture and campaign communication are inseparable because the occurrence of one phenomenon must necessitate the happening of the other. In other words, without considering a given context for a particular communication campaign, it is very difficult, if not impossible to understand the success or failure of a campaign. Likewise, without considering culture, campaign communication becomes a senseless occurrence as culture provides the necessary environment within which campaign sponsors create and share meanings with others in their societies. The importance of culture to campaign communication is therefore apparent.”

But of course there was still a huge mental blockage in terms of approach despite knowing that I was heading into the direction of intercultural dialogues. My main struggle was also how do I create something with the aim to accommodate all different cultural contexts, universally, to have a meaningful meaningful exchange? It is tough to even think of things which could bring different people together. Some exploration:

Approaches

  • Playing with the roots and fundamentals of languages (main function is to communicate across time and space): Everyone invited to draw their own interpretation of something (eg. water) or contribute to it
    • Paralleling to the creation of pictographic Chinese characters
    • Everyone has their own visual interpretation and perception of the world around them (ie. may be due to their cultural background, etc)
    • But they are in fact all the perceiving the same thing
    • Eventually being standardised to make up a collective logographic written language – finding a common ground
      • Stemmed from the need to transcend modern day languages which are strongly related to cultural differences – using relatively universally understood visuals of logos/icons instead – if there’s a need for intercultural dialogues (impossible to include ALL languages)
      • Artist reference: Xu Bing
  • Folklores and cultural narratives: the shared and unique ones
    • Could invite people to fill in with the languages they want – participatory design + people could volunteer to translate into English to help each other understand – crowdsourcing
    • Highlight the differences and similarities in the stories (finding a common ground while retaining our own uniqueness)
  • Promoting interactions
    • People invited to pick the drawing they like the best, and learn the stories attached to each of them
    • Pass down the story to another person

Eventually, I was settled on the facilitation of conversations with different conversation topics. I was still groping around in the dark with the deliverables along the way, though.

   

Execution

First started off with creating brand identity, and playing with the motifs as I went along.

And then the website first and foremost as it is something I was sure I’ll have as my deliverable ultimately.

trying out styles of illustration

 

The style of the text used for the illustration and the logo were edited to match each other.

Also, after testing the water with the first set of questions I had with a smaller, controlled group of people – in the last few weeks, I then had a crisis with my project. A good number of people gave pretty meaningless responses. It wasn’t like I didn’t expect and foresee this problem, but somehow I realised I might not have thought about my project as well as I hope I did – I wished I could revamp my approaches but I was already stuck a few times. I cut off the responses then, even after trying to revamp my questions and getting stuck. After that, I decided to work on the proof of concept with whatever I have.

  • V_1.0
    1. Do you think you know enough about other cultures (of the four races and new immigrants) in Singapore?
    2. What are your thoughts? (v.1)
    3. What is your name? (if available, include variation in native language)
    4. Do you know what your name means? Is there a story behind why you were given it? How do you think it reflects yourself and your identity?
    5. What kind of questions and issues have you encountered with other people (especially with people of a different culture or nationality in Singapore) regarding your names?
    6. What is something about your name (related to your cultures) which you would wish you could let them know?
    7. What do you know about the names from other cultures?
    8. Curious questions you might have about other cultures in Singapore or new immigrants (can be about names particularly or not).
  • V_2.0
    1. Do you think you know enough about other cultures (of the four races and new immigrants) in Singapore?
    2. Do you think it’s important to learn more about other cultures? Why or why not?
    3. What is your name? (if available, include variation in native language)
    4. Do you know the meaning of your name? (Especially their cultural links?) Do you think it has any relationship with your cultural identity?
    5. What kind of experiences or issues have you encountered with other people (especially with people of a different cultures or nationalities in Singapore) regarding your name(s)? Or are there any of your personal experiences/stories with your name?
    6. What is something about your name (especially related to your cultural identity) do you wish you could let them know?
    7. What do you know about the names from the cultures in Singapore (your own and others, which you might have heard from your friends)?
    8. Curious questions or insights/thoughts you might have about your own or other cultures in Singapore or new immigrants (can be about names in particular or not).
    9. Any other comments on the topic of Singapore and culture?

I used Google Sketchup to create the visualisation of the exhibition space.

PERSONAL REFLECTION

This is going to be an extremely honest reflection.

I really valued the project’s openness, and emphasis on the ‘why’ of our design. I learnt a lot from that alone. And really appreciate the devotion into research and conceptualisation, enforcing the meaning of what we are doing – because it’s what I believe in too.

Through the project, I *was* glad I tried out things I never did before like – Wix, Google Sketchup, and finally getting to illustrate more for a project.

But, ultimately at the end of the day, I think I still have a long way to go. Very long. Things are still falling short from my own expectations. I think I still didn’t push myself enough. To think about it, I haven’t really fully utilised my research, or maybe I have yet to use them well. And at the end of the day, I find myself still asking why I did what I did, and is there a point in it. This is in terms of both concept and execution – I’m not the proudest of it, not the happiest about what I’ve done.

So, in fact, beyond learning about the techniques etc, the class made me think a lot more than that, about my role as a designer. I think that I do think too much, but I’m still trying to find myself while trying to strike a balance between that and the purpose of design – to serve an audience. This is the second time we’re designing a whole system of deliverable – I think we’re just getting started – so I’m still finding out what I really want to do, and what I can to contribute to the world as a designer or whatever it takes.

I hope that in the next VC class, I would be able to push myself further, closer to what I would be content with.

Nevertheless, it was still a fruitful class. And I’m grateful for the support of Nanci and the class for the support and the wonderful semester together. 🙂

week 9: Alice in Wonderland

Typography II Final Project

Brief: To create a book design for a classic literature

Assigned Classic: Alice in Wonderland


Week 9: Keywords

Being pretty much out of touch with classics in general, I’ve never read the book or watched any of its manifestations before, ever.

Admittedly, I’ve only read the chapter summaries for this book (due to time constraints and I’m a terribly slow reader) but it turned up to be quite an eye-opener for me. I certainly didn’t expect going into the story to find this much relevance, since my very unreliable and flimsy presumptions made of the story were it’s about ~adventure~, ~wonder~ and ~curiosity of a child~, which were frankly not appealing to me. I’ve never been quite a fan of the fantasy genre.

But no, it’s not fantasy. It’s the acute realism, the reflection and criticism of the very world we live in, the life we are living, which Alice in Wonderland is trying to bring across and is compelling to me.

Especially during this time in many of our lives as university students, in the period of transition into adulthood, this story is surprisingly relevant.

As a child, I’ve frankly never quite been curious about being adults. So I relate less with Alice’s curiosity with the metaphorical adult world. But very much like Alice, I’m all afraid and lost at first, but I hope that like her, I would grow to become full of strength and confidence a person like her by the end of her adventure in wonderland.

1 / SURVIVAL

this comprises of the idea of growth and adapting. in order for alice to survive in the world, she had to learn the rules of the wonderland – also the tacts and attitude which are needed for her survival.

2 / RESISTANCE

while we grow and adapt, we are caught in the bizarreness and injustice of the real world. how is that we adapt but not conform? how do we not get washed away and drown in the harsh waves of rules and games of the real world?

alice have not only resisted the unfairness and injustice of the system with her acquired composure and strength to deal with all sorts of incidents happening to her in wonderland. she have also continued to resist the corruption of the world, by staying true to her compassion and innocence despite having grown up.

even though she died resisting the bizarre system of the wonderland in her dream, she have/will truly become an “ideal adult” as her sister pointed out.

3 / DEATH

the concept of death is actually prevalent through the narrative, which may have seemed like an unlikely theme for the story. alice always somehow knowingly or unknowingly hints on death of herself or the other creatures in the wonderland.

and even in the end of her adventure in wonderland – which was supposedly the end of her dream, it ended up in her (implied) death.

death is treated as part and parcel of the process of growth. if there’s growth, there’s ultimately death. it’s an inseparable essence of life.

UX week 8: proposal

ONE. enhancing social interactions on the mrt

(in a sentence: to provide a time and space-specific online platform for mrt commuters to socialise and exchange ideas and information)

We spend much time of our day commuting, with strangers. Many of us are into our own movies, shows, books, dramas, or newspaper etc during our commute to kill time. It’s not technology which have brought us apart, but we tend to keep to our own activities rather than engage with strangers.

Do we people-watch and ever wonder what they’re doing and thinking? Perhaps. There is actually more a level of socialisiation on commute though it does not seem apparent on the surface (ref: The Commuting Commune). In public spaces as such, how do we create a more active and open platform to enhance these subtle interactions?

Something more experimental I thought of, was to create a platform for people to share their feelings and thoughts on their MRT rides through their devices for introverts, which will uncover the rich amount of interactions and activities going on on train rides.

It may possibly work this way:

  • There are individual special QR codes designed and allocated to each train, made available for scan in every train carriage.
  • Commuters can scan the QR code to access a chatroom/forum-like online platform for the specific train they are on, on their devices through an app or website.
  • Commuters are free to share any thoughts or observations they have while they are on the train with a nickname they choose. eg. what they’ve been thinking, what they saw on the train – maybe to nominate a kind act they’ve seen or something unpleasant they encountered on the train, or the book they’re reading (there could even be a section for shows, book or song recommendations) etc.
  • Commuters can communicate with each other on the platform by leaving comments etc.
  • Will be logged out of platform once they leave the train (not sure how…?)
  • There could be a screen on the window of a seatless carriage to display comments of the chatroom, and can maybe send messages from there as well.

TWO.  across space

(in a sentence: A real-time space-transcending public screen connecting two mrt stations allowing passerbys of respective locations to interact together)

I’ve been quite fascinated by Paul Sermon’s Picnic on the Screen which allows the people in two different places to share a virtual space together, through the use of technology and a screen.

Placing screens in long pathways with dead spaces where commuters have to pass by in MRT stations, they can connect to another similar spot of another MRT station. (Locations not limited only to MRT stations though). Passerbys are invited to engage in certain activities together, alike Picnic on the Screen which has a “picnic”.

Possible ‘activities’: Virtual games such as tennis/ping pong (alike Wii, except on you play with the other people from another location), or similar to some of TeamLab’s installations which allows viewers to contribute/change the elements/aesthetics on the screen of graphics/animation with their own device.

Other than the ~coolness of transcending space~, I think it would rejuvenate usually empty spaces in these places, and allow commuters to slow down by making use of all these unlikely spaces which we overlook on a daily basis. It gets us to look at others going through a similar routine like we do, and notice something about ourselves too. I like the idea of making use of the ordinary to make inordinary.

(there may be a THREE and exploring out of the MRT space but for now…)

reference artist:

Paul Sermon – Picnic on the Screen (allowing bonding between people of different countries) / The Teleporter Zone (enlivening the hospital waiting environment)

UX week 7: diary of behaviour

Week SEVEN \ Diary of Behaviour

Day 1: with gadgets 26/2/17

Morning

  • I slept pretty late last night so I had to use my phone as an alarm. (There’s actually no other way I have about doing this, I realised, other than probably getting my parents to wake me up.)
  • Used my phone to check apps which I will check routinely
  • Have to use my laptop to surf websites, work on my assignments, doing readings and also typing this out.
  • Also use the laptop to listen to music while I do work

Afternoon

  • Met up with my friends for lunch. The process of meeting up is highly reliant on our phones as we actually decided pretty last minute in the morning to resume our plans to meet today (which was cancelled the day before since one of my friends was sick).
  • It was raining so one of them had inform us by Whatsapp that she would be late, the rest of us queue up for the café.
  • Of course lunching at a café had to involve snapping photos of the food, and snapchatting (not me though) which we only do on our phones

Night

  • Video chat with a friend to catch a show’s new episodes together. Technology is wonderful.

Also used to instant message my friends intermittently throughout the day.

Day 2: without gadgets 4/3/2017

  • I don’t think I have an alternative choice with my alarm clock… because my parents aren’t really the best bet. But it was a Saturday so I just woke up when I am able to.
  • I had Japanese class in the afternoon, in which I had to often rely on Google Translate to search up on some vocabulary. So I had to…not use it, which is an inconvenience but not something unable to get over.
  • Also took the bus back home from my class in Kovan that day. Didn’t manage to check on the bus schedule which also wasn’t available at the station. The buses come pretty slowly for that place so it took a lot of waiting. There’s also literally nothing you could do while waiting but observing people.
  • Not being able to touch your gadgets literally renders you unable to work on your assignments… so it’s pretty terrible, there wasn’t really any alternative to it.
  • I think I would do just fine without social media but it’s more of the boredom which takes over which bothers me.
  • I probably only miss talking to my friends about my day? But it’s probably less distracting (from what now that I can’t work?) But having to work on gadgets is infinitely distracting though there is no alternative to working without distraction.
  • Stayed at home so I didn’t really have to contact anyone but past experiences without a phone, outside trying to get to someone, was terrible.
  • I personally make a point to not use my phone when I eat (most of the time) so it’s just a usual day of meals.
  • Also no wasting of time in bed before you sleep with your phone, when you don’t have one.

UX week 7 + 8: response + readings

featured image credit: x

Week SEVEN \ Response to lecture 7

I was fascinated by the dynamic interface of Photosynth and amused by humorous yet powerful work like My Little Piece of Privacy, but what I really caught me was Halsey Burgund’s Scapes.

Scapes is pretty much like a collaborative work between the artist and all of its audience. The more its participating audience there are, the work becomes richer. I am fascinated by the sharing of the most intimate personal experiences and narrative, regardless of how seemingly insignificant it may be. We get to learn about people’s little quirks or thoughts or habits which they wouldn’t otherwise vocalise. We get to walk in the paths what others have, and learn a bit about this stranger we’ve never met. It connects us across time and space with others through a rather peculiar way.

The first thing which came to my mind at first was that it really reminded me of my 4D project done with Desiree in our year 1’s second semester, The Commuting Commune. In this project, we presented narratives of different archetypes of MRT commuters, and invited audience to listen to each of them in a space emulating an MRT carriage space.

The narratives in our project leans towards what we think are the commuter archetypes and their narratives which are easily relatable to almost any MRT commuter in Singapore, uncovering the subtle and implicit social interactions which goes on during our rides. While Scapes make use of real and actual narratives of its audience in its work – they experience the work and become part of the work, they are the experience. There’s a certain rawness to it. Despite the difference, I feel there’re points to make in each work. And both are experiments transcends physicality, to connect people through narrative by putting ourselves into the shoes of others. In my opinion, there is something magical and therapeutic about the intimacy of human interaction at such a subtle level.


Week SEVEN \ Chapter 1

Thoughtful Interaction Design – Jonas Löwgren and Erik Stolterman

This chapter is illuminating in how it puts the meaning of design in perspective. Design is a kind of knowledge, and it is empowering how we can acknowledge that our designs will never be perfect since there are limitations to our medium and how individuals will perceive our design differently. At the same time, it is also important for designers to know the power their designs can have in influencing the society and the world. This constitutes a thoughtful designer.

And particularly when it comes to designing digital artefacts, how the medium could be worked is highly variable, and there are endless possibilities to what we could do with them.

Examples

1) earpiece

x

There are plenty of innovations and variations in earpiece designs over the years. As a someone who uses earpiece every day, some of the little elements in earpiece design can have considerable influence to my user experience.

I prefer in-ear earpieces, I have used Audio Technica (as pictured) and Sony’s before. It wasn’t until I was searching for new earpieces that I realised how the intentionally designed bent at the end of the plug was extremely important yet hard to search for when buying new earpieces. As compared to the traditionally straight ones, the bent allows the wire to be slightly more durable as the wire wouldn’t be subject to constant bends to the point it breaks. It’s hard to find earpiece with such a design. Most websites or packaging don’t even seem to find it a thing customers put into consideration when they purchase earpieces because they wouldn’t reveal that part of the earpiece on display.

There’s also the designed curvature of both of the earbuds which will enable users to intentionally fit into the ears as they sort of map the shapes of our ears. Instead of fumbling to read the tiny letters on the earbuds of which one reads ‘L’ or ‘R’.

2) Kokuyo’s NeoCritz Transformer Pencil Case

x

I don’t own one but I found the design potentially useful. It may seem like there’s no fault at all with conventional pencil case designs, but you will only really find out about the little inconveniences when you’re personally using the pencil case. Instead of rummaging through a pencil case full of stationery through the long side, it’s actually more logical to do it from the top. It’s only a small twist in design which can make a difference.


Week EIGHT \ Chapter 1 Goal-directed Product and Service Design

Designing for the Digital Age – Kim Goodwin

“Design in visualising concrete solutions to human problem.” This reading is like an extension and further elaboration from Thoughtful Interaction Design, as it focuses on the processes of design.

Similarly, the point which particularly stood out to me is the emphasis on how we will always be working within constraints. Such constraints will definitely lead to less than perfect products. As we tend to be perfectionists with our works, reconciling with the imperfections in our designs will be a major hurdle to cross. What we should do is to balance the outcomes, minimise the issues, and ultimately maximise the designs’ functionality for our users. And we will acknowledge that different users have different experiences and attitudes leading to different behaviours and perception in response to our designs.

It’s also interesting to note that I only very recently learnt about the technique of creating personas as we were just introduced to it for VCII. I do acknowledge its potential and feasibility in allowing designers to have a clearer view and focus in understanding our target audience, which is incredibly important since products should ultimately serve its people. I’m looking forward to see its substantial impact and help it will have in our project as we’re in the process of developing personas for our project.

UX week 6: future world

Response: Future World exhibition

ArtScience Museum 19/2/2017

I’ve been to the exhibition two semester ago for my 4D class, but there were many new things I learnt this trip with better insights into the works, and also TeamLab’s collective philosophy.

While I enjoyed all the other works as well, one of the works I particularly came to appreciate at a deeper level than the first time I did was the first exhibit, Flower and People. Only with Takasu’s explanation did I see this artwork’s deeper meaning and intent put behind this art. A glance or brief stay in the room were actually enough for anyone to see how this light installation is very gorgeous and mesmerising, but things truly go beyond that. The flowers bloom and changes with the duration of people’s presence in the room and where they stand relative to the room. The changes are so subtle that impatient urban dwellers like me would have hastily missed out. I believe it’s exactly that why this work was created to allow people to reflect the impact of their presence to their environment with time. Though I would have really liked to stay there even longer if it were the last stop in the exhibition rather than the first. I would probably sit around long enough as it’s a rather therapeutic spot to be in too.

I really like TeamLab’s overarching concept and persistence in incorporating play in art, as it helps to bond more people together, making art not exclusive to a niche audience but for everyone. There’s also an added layer of interaction with the audience which you can see have brought so much happiness and wonder to people through play – which I think should be one of the things art is capable of bringing to people. And I can relate to their traditional and cultural concepts and inspirations which are inherently underlying in their works – it proves to us that we can and will always look to our own roots and background to enrich our work. But at the same time, still engaging and upholding a deep relationship between art and its audience – but in this case, perhaps more fittingly – users.

UX week 6: reading

(featured image credit: x)

Week SIX \ Chapter 4: You are what you carry

Hidden in Plain Sight – Jan Chipchase

This chapter is actually incredibly relatable as well, we all carry items when we go out. Most of us rely on technology to a large degree, and pondered about their benefits and trade-offs – and how they affected our relationship with centre of gravity to our possessions and thus sense of security for survival.

Though technological advances will have undoubtedly have its trade-offs, I think the benefits brought about its revolutionary change outweighs the trade-offs. It is fundamentally made with the good intent to benefit humanity, bringing about greater convenience and accessibility for all.

Even so, that doesn’t mean technology will be completely and absolutely seep into every part of our lives to the point of intrusion – At least not in the near future as we are still relatively new to the prevalence of technology. We are still trying to find balance our digital possessions with our physical ones. Just as mentioned in the chapter, point of reflection is incredibly important to us. When we aren’t able to discern and understand how much value in our ezlink cards or credit cards as and when we like, it may even give us an illusion that we have enough but turns out not sometimes. I think the same too, technology can be unreliable. This is why we carry our portable chargers everywhere – my phone battery dies at about 50% – technology advancement is great in concept but some technical aspects have yet to catch up to fully support and gain our complete trust and reliance. And when it comes to things like books, we still value tactility for various reasons, including its affordance to let us know how much more we have to read. Some values of physical objects cannot be achieve by technology (just yet).

As much as I like and appreciate the tactility of books, I realised that sometimes I cannot as easily bring physical books out to read on my commute and journeys. They are either extra load or a bit cumbersome to read on crowded trains. Sometimes you don’t know what mood you have on that day to read. On the other hand, when you have a phone, you get to choose whatever you feel like reading that day, and it’s just a click away, while not taking up much space and fumblesome handling of the pages on the trains. It’s also an almost unrealistic idea for our society to only print photos and keep them in photo albums – we have simply too many photos. With technology, at least we don’t need to choose what photos to keep or part. We can keep those which aren’t as nice, then print and frame those which we really like.

Another one of the concepts brought up by the author, ‘superdistribution’ is actually really interesting. I am really fond of the whole idea of sharing common pooled resources so we can benefit more people with technology or services which sometimes we may not have access to our own or for some people who may not be able to afford them, and also eliminate wastage. Not only that, it offers a sense of community to anybody in favour of such a service. But I wonder, consider this one of my questions, doesn’t goes against the law of economics? Who is going to pay for these ‘ownerless possessions’? Does the object in sharing become a public good, and that means the government have to pay for it? Will the government pay enough for people to use it, and will there not be a shortage if such concept becomes a norm, making the public good overused? 

Also, will there not be the possibility that we will resist even harder against such ideas of sharing technological devices such as laptops which are all incredibly personalised for us? There may also be the problem of uncertainty – you’re never quite sure if these things are available when you need them, unlike things we own on our own. So I truly wonder if we would become more accepting of the idea of owning much lesser. We tend to feel safer when we prepare more than enough, when our possessions are closer to us. And would we really be comfortable with online platforms like Amazon being so intrusive into every detail of our lives? It does feel a little uncomfortable. When it comes to shopping, we would probably not buy anything if a shopkeeper shoves their recommendation in our faces, and insists they think they know what we like best. Wouldn’t we like it better if we could just chance upon what we might like?

Our idea of what are the survival means are always changing indeed, and perhaps we will be able to develop more mature ways and work around technology for them work better with our nature.

UX week 5: smart nation + reading

PART ONE \ Singapore’s Smart Nation

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What is it?

  • “Connect. Collect. Comprehend.”
  • An initiative by IDA (now merged with MDA to form IMDA as of 2016) officially launched by Prime Minister Lee Hsien Loong in 24 November 2014
  • Masterplan to develop Singapore into world’s first smart nation
  • An evolution from the previous 10-year masterplan of ‘Intellectual Nation 2015’ which focused on developing Singapore’s digital infrastructure
  • Different from iN2015’s goal of reducing manpower with technology, Smart Nation places emphasis on greater coverage of information-sharing through open data, harnessing networks and big data to enable work with greater connectivity and efficiency
  • Involves cooperation among citizens, businesses, and government
  • Smart Nation Programme Office (SNPO) set up

Projects include but not limited to:

  • Working with the 4 local telecommunication giants to strengthen infrastructure to increase network coverage and have Singaporeans perpetually connected to the Internet
  • Heterogeneous Network (HetNet): For mobile users to switch seamlessly between various wireless networks
  • Sensor: More than 1000 sensors installed island-wide used to collect data for the study by relevant agencies to better understand trends and statistics to improve living environment
  • Open data: eg. Land Transport Authority (LTA) sharing data on estimated bus arrival timings on application programme interface (API) for programmers to build bus timing arrival applications as a result improve public transport experience
  • Telemedicine system: enables out-of-hospital care and alleviate strain of resources in the medical industry
  • Installing smart devices in HDB flats of elderly to inform family and neighbours in case of any incidents
  • Smart Enabled Homes: energy-saving infrastructure in HDB flats
  • Smart street lighting, carparks and waste systems in neighbourhood to become more environmentally friendly
  • Development of driverless vehicles: Committee on Autonomous Road Transport for Singapore (CARTS) formed in 2014; experimentations and test drives have been taking place in NTU and NUS campuses
  • Possible potential for mobile payment method

What are its aims?

  • Enabling Singapore to stay relevant in a fast-changing and fast-paced global setting of constant and rapid technological advancement
  • To enhance quality of life by leveraging on technology strategically
  • To encourage innovation and collaboration between citizens and businesses
  • Help to tackle and alleviate impacts of Singapore’s issues with rapidly ageing society and growing population

I think to shift the previous masterplan’s emphasis on reducing labour to a more multi-faceted plan of focusing on improving quality of life is the right direction we are heading into. It is an acknowledgement and affirmation that technology can be used to benefit humanity rather than wholly denying its functions and practicality. I am personally benefiting from the bus arrival timing apps which are more or less working, and definitely a huge enhancement to our daily routines as compared to before without them, to give a very basic example.

While the initiative can indeed achieve a myriad of good things and it’s rooted from good intentions, there are still real and major challenges present. One of the concerns recognised by the government is security. If we become fully digitalised, it will make us increasingly vulnerable to cyber attacks. Technology is indeed not completely reliable.

I feel that at this stage, our network infrastructure may still be working towards maturity and we are not completely ready to rely on them. Take the instance when Starhub network was down due to cyber attacks a few months ago, pretty much every Starhub user was paralysed by the disconnection from Internet, including me. Even though not reported on mass media, the network continues to fail intermittently thereafter, and poses as an issue to daily activities and school work. It may seem to be a very minor issue in the whole huge context of things, but Internet connection being the foundation of a Smart Nation, this incident already shows us a fraction of the potential it can bring if our network infrastructure fails us. Understandably, that’s why our country is still continuously working and moving forward on the initiative to materialise it for good.

Furthermore, we also have to stop and think about the pervasiveness of technology in our lives. Even though I condemn mindless critics of technology who are merely against technology as they’re resistant to change, it is still important to consider about certain groups in the society which are not as familiar with technology such as the elderly, the poor who can’t afford the services and devices needed to benefit from the initiatives, or simply people who are not well-versed with technology, and be sure to not leave them out of this development.

Besides, there still exists a handful of people who are distrusting and skeptical of technology, even if it’s the government’s system and database. I’ve worked at MOH subsidiary company for a few months previously during my holidays to assist in the smooth transition of Medishield Life, and had to call numerous households. Some people have little understanding of how government databases work and think that it’s invincible and all-knowing that they get mad at us for doing our jobs to confirm household information needed and refuse to cooperate. This is an example of the kind of groups in society which we may face when it comes to implementation of pervasive technology, and may still require effort to educate and assure them.

Design Intervention

There could be means to expose the public to devices containing the apps and the kind of data the initiative have to offer in public spaces such as malls or parks. 1) It allows people to know about the existence of the apps at one stop as many of us do not know of the range of these potentially useful apps Smart Nation has to offer or only have a vague idea. 2) Allows people without means of these technology at home to access the benefits of the initiative as well.

(very brief sketches)

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References


PART TWO \ Chapter 1 Seen and Unseen: Ho Chi Minh City’s Sidewalk Life

Sidewalk City – Annette Kim

In the chapter, Annette Kim highlights the sidewalk as a vital part of a city, which often have its importance overlooked. Since private buildings are mostly not accessible by everyone, sidewalks become one of the most used public spaces, alongside parks, malls, etc. It is an interesting point to bring up as it is something we tend to overlook.

For HCMC, sidewalks are not only important social platforms but economic ones, with their distinct sidewalk vendor culture. As much as there’s the government’s concern with “orderliness” and modernisation, I feel like this cultural phenomenon should be supported as they are a valuable part of the country socially and economically. This is evident from the author’s examples of the residents and police showing empathy to these vendors by helping them sustain their businesses. Even to someone like me who have yet to visit Vietnam, their sidewalk vendors is an integral part of its local flavour and it has an attractive sense of cordiality.

Alike the author’s point that we have to acknowledge that there are huge differences in Western and Asian values, we should not hastily apply and hold Western standards to Asian context without close examination of what is truly beneficial to a society. Western standards of modernisation and orderliness may not be suitable and compatible for Asian context. Hasty elimination of such grassroots culture and livelihood may pose a more troubling issue for many Vietnamese who rely on these sidewalk activities for their daily lives. Similar to US’s attempts to chase out the homeless by installing barbs wires or spikes in public areas, they are no practical ways to alleviate “social crisis”. Besides, sidewalk vending is so much lesser of a social crisis than a developing nation’s attempt to emulate the image of existing Western models of developed nations.

I believe that is why many countries have special streets designated for night markets as to accommodate street vendors and maintain orderliness, during their process of developing the country. Similarly, there is also the example of pasar malam in Singapore in which many literally happens on sidewalks of heartlands and neighbourhoods, and are fond memories and activities for many of us to visit.

Most of the other time, our sidewalks in Singapore are very much fitting of the image of a developed Western nation – clean white cement paths only meant for walking and travelling to elsewhere. But there are sometimes still social activities taking place along these public spaces, especially in the heartlands. Neighbours or friends, many of them aunties or uncles, often coincidentally meet each along the pathways to buying groceries or visiting the malls, they greet each other, and some even stop by and start engaging in conversations for longer than they thought they would. Yes, sometimes they block the paths and it can be frustrating – but it’s not something you would regulate against, and for neighbours or friends who don’t necessarily have each other contacts or find the chance to purposely meet up, sidewalks become a nice platform for opportunity meetings and social interactions.

We do not have the issue of sidewalk vendors which requires our government’s attention in Singapore, but the issue of bicycles on sidewalks have received a bit of attention. Even though cycling is promoted in Singapore, cycling pathways are not prevalent around the island. I speak about this issue with personal sentiments as my mother is a cyclist who rides her bicycle daily within our neighbourhood to purchase groceries and all, and I too ride the bicycle in our neighbourhood occasionally. Additionally, there is also the increasing trend of electronic scooters or similar devices on such sidewalks.

It is a conflict for riders like us because it is impossible for us to ride on the road (as it is dangerous) so we have to ride on the sidewalks, perceived to be for pedestrians, and you have to beware of the risks of knocking into pedestrians or having them block your paths when you can go faster. It is a competition of space between pedestrians and riders, and some people may be begrudging and condemn riders for riding on the sidewalks as it can be dangerous for them. Of course we ride safely but there are of course still concerns over who are the rightful users of the sidewalks, and to be fair, most people are still rather accommodating and will give way when signalled.

I regularly visit Indonesia – both city and rural areas. I have seen sidewalks being rather haphazard as they are often uneven with holes and openings in the ground, revealing sewage water and/or accumulated with rubbish. Sidewalk experience there can be rather dangerous and unpleasant but it doesn’t bother me as much personally if you are careful.

Meanwhile, they too have a variety of sidewalk vendors, both in the day and night, which I find interesting more so than the unpleasant aspect of their sidewalks. You see vendors selling food or fruits along a busy street, the stalls extend slightly beyond sidewalks to the road and you will be standing on the road, having to make sure to stay close to the stalls while patronising them. There are also vendors selling petrol which we will occasionally stop by to top up fuel for our cars. Unlike shops, you get to see what they kind of things people are selling simply from the confines within our cars travelling on the road. I have seen vendors selling an array of colourful carpeted decorations for cars (not sure what you call them), particular to my memory since I haven’t seen such items in Singapore.

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taken by me in Pekanbaru, Indonesia

Other than vendors, there are often a number of gigantic boards of showy colours and decorations lined neatly along sidewalks to congratulate a certain newlywed. It is almost an announcement to share the couple’s joy with passerbys. The weddings seem to become a very public affair, which is quite an interesting use of sidewalks outside of economic activities and social interactions.

  • With people’s attitudes towards public space usage constantly changing, and the academia being lacking behind so far, is it possible to catch up in studies on changing sentiments if things keep evolving before we can fully study them, in order for better design to be accomplished?
  • Is it possible for HCMC to be allowed to naturally shape its own landscape of public space in the process of modernisation?

EDIT: After publishing this post, I had a passing thought on lecture 5. Just something I thought which might be relevant and good to take down.

We say that places are where we inscribe personal meaning. It’s also interesting to note that there can be personal meaning inscribed in places we haven’t been to as well by TV shows, dramas, and films. As someone who avidly watches dramas, I have personally experienced this as well as knowing many other people who have travelled to other countries, and specially planned their itineraries to include places they’ve seen before in dramas, movies or shows.

It is amazing because it exemplifies to us the power stories have to make one hold so much fondness for a place they’ve never been to, with memories of the stories we’ve participated in. Stories bring us closer to places we’ve never been to, essentially the other parts of the world. Suddenly the world, a huge abstract concept which we are easily emotionally detached from, feels a little closer to your heart.

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April 2015, at Azumabashi in Asakusa, Tokyo which was a location which appeared in a certain Japanese drama

(Note: Particularly for Azumabashi, it wasn’t somewhere particularly convenient to go. I went all the way out to find this place just because I wanted to see it in person. Crazy or not. But the sense of accomplishment was GREAT, and to be able to see the real place filled my heart with so much fondness.)

I guess that’s partially how soft power kind of works(?) or at least it works to a country’s benefits economically when they produce attractive, quality movies or shows. This is evident with Japan and South Korea’s respective pop cultural waves which have hit pretty much the whole world in the past few decades. It’s undeniable that countless people have travelled to countries or prioritised travelling to certain countries, essentially for the attraction of those memories.

 

(featured image credit: x)

UX week 3 + 4: public transport

with Desiree / Fiona / Siew Hua

(notes written together as well)

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  • People move to where is comfort and convenient: eg.  In the bus, they flock to the door area which can be an obstruction. Some refuse to move further into the mrt cabin for easy alighting later
  • Gantries: eg. Gantry gate is within sight, and crowd flow will naturally direct to it
    People unfamiliar to the flow system in Boon Lay station would try to enter through the wrong gantries
  • Feedback machine at Boon Lay not visibly obvious at first glance
    Good point for why we need to carefully consider how people will move within a space. The feedback machine is placed in a low traffic/low visibility area (which is it ah) — hence, we cannot expect that many commuters will see and therefore use it.

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  • There is an escalator which leads up to the platform, with a notice to encourage people to keep to the left side of the escalator – but not very obvious. (which had many precautionary signs)
  • Also a social expectation to keep left (there is a sign for that but it is expected that the right lane is the express lane)
  • Priority seating: colour coded on the East West Line. Located at seats nearest to the entrance – instinctive that they’re for people who need convenient accessibilities and there are signs and colour code to signify such. When people need seats but priority seats are taken, others are expected to give up their seats
  • Queueing: Expected to not cut in front of others at tap out gantries and also waiting for the train
  • Not make too much noise: generally chattering is acceptable but anything louder will be seen as a nuisance to those who wish to rest on the train. (not socially acceptable)
  • Does flagging for the bus count as a social expectation? Cause theres no rule for that, it’s just a thing. LOL. and got bus drivers who scold when you don’t flag the bus. Or they just drive off without you true i had that experience if u dont flag then sometimes they dont stop

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  • ADM: Bus stop sign is available outside of ADM but the bus information board not present (with the prices and stops, etc.)
  • Bus: There is a sign that says to give up your seats to the people who need it more / Ads are placed in the bus (top panel) — in the bus that we were in, it was about vigilance
  • Transit: Very conspicuous signs stating the station name, and how to enter the station / Advertisement billboard along the way / Signs discouraging certain behaviours such as bringing durians into the station etc. / As it was drizzling, there was a yellow sign warning of slippery floor. / There is an escalator which leads up to the platform, with a notice to encourage people to keep to the left side of the escalator – but not very obvious. (which had many precautionary signs) / Warning signs from police (crime alert)
  • Pioneer: many signs about rules & regulations / many ads along the way
  • MRT: signage – route of MRT as indicated by lighting on the map, emergency button
  • Boon Lay: Even towards the exit, the walls were filled up with posters with graphics communicating taking safety precautions and showing acts of courtesy while commuting. / On our way out of the gantry towards exit C to Jurong Point, we saw a sign that that indicates “Ramp At Entrance E”  which got us confused as the direction of the arrow was pointed towards the escalator and it does not indicate the exact location of the ramp clearly. It took awhile for me to realized that the ramp is actually at the other side, and is only accessible if we exited the following gantry.

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  • FEATURES OF THE BUS: Two different kinds of seats (two different colours) — the yellow ones and the red ones. Not very obvious unless you know, but the yellow seats are “priority seats” which are easier to access especially for the elderly (all the seats in the front) and the red ones are not. But it’s not clear that this is so.

     

  • FEATURES OF THE BUS: The seats at the back tend to be different to access due to an awkwardly placed bar (which, I believe, was to aid those who are going to sit at the back).

     

  • Transit: Proximity of control station in case of need for assistance / But inconspicuous top-up stations and toilet hidden behind the information board (?) / Sheltered walkway

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  • Peak hours @ Jurong East , changing of trains (can alight from two sides) -> if unfamiliar to that stn (traffic flow)
  • Windows behind the seats cave in -> uncomfortable , not conducive for resting
  • Poles towards back of the bus – obstructive
  • Design does not guide people to instinctively go further in to not obstruct.
  • Redundant / ambiguous signages (Boon Lay station)
  • Reserved signs – culture inculcated ? middle seats ppl have no/lesser  obligations?
  • “Putting bag down”
  • Mrt gantries
  • “Standing on left” sign not obvious enough
  • MRT arrival time display – not enough, hard to see

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  • We plan to redesign the layout/arrangement of the seats in the interior to allow smoother flow of traffic
  • Taking reference to several European/western metro designs
  • allocating priority seats nearest to and facing the entrance and then the normal seats inside
  • Demarcating a space at the entrance for standing while commuters who are gonna travel longer dist can move inside to the seating section, allowing smoother flow of ppl as ppl who travel short dist wld only need to stand – and those who need to sit can take the priority seats and get ina nd out of the train faster
  • Priority seats demarcated in the inside section to ensure people inside would also potentially let up space for those in need in case the exterior seats are taken while still providing sufficient standing space

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  • For us, we have the bars in the middle which could be obstructive and not as practical during peak hours. It is observed that people tend to fill the space in btwn and stand in two rows, and faces towards the chairs/windows, seldom relying on the bars in the middle but the handles (which are not even present in the few train models like NEL’s while CL models only have ONE bar in the middle of the carriage)
  • Following the design of the interior of Tokyo metro train designs, the bars are situated at the seats, which also function as partitions for the seats (similar function as the grooves of our train seats), it may be more practical as we can grip onto the bars before us, and also the handles on top – less taxing for some ppl who cant hold up.
  • Possibly also help to spread ppl inwards to the carriage as there are more supporting bars available there – rather than relying on the bar nearest to the exit – a huge cause to why the entrance area is so congested as some ppl refuse to move in just so they could hang onto the support there
  • Also increase spaciousness without the bars in the middle, ease of moving from one carriage to another, and possibly accommodate more people in the middle standing area

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  • Most Tokyo metro trains have a rack above the seats for putting bags and they are usually used by standing during peak hours (as pictured) – also effective use of space
  • We have the “bag down benny” campaign to encourage people to put down their bags during the journey but little did campaigners know that this method isn’t actually v practical especially during peak hours as ppl who put down their bags are usually limited in their movement with their bags at their feet. During peak hr which traffic is fluid and u need to move fast, they often cannot react fast enough to the change in environment then obstruct and delay the flow of ppl. And there is no need to put down ur bag to save space during non peak hr so it defeats the whole purpose. A few ppl even take putting their bags down to the next level by leaving their bags all over the floor like its their home and take up lots of space albeit during non peak hr.
  • (Fiona) for ppl sitting down and carrying lots of bags, they often have no space to put them. Cumbersome and awkward, and ight take the space in front of them. Compartments below the seats.
  • Racks on top (for the standing) + compartments below (for the sitting)
  • BUT acknowledged that there might be terrorism/bomb scare though (?) which is why the space below seats are no longer opened in later designs

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