Category Archives: Research

Team 1 – Prototype I


Place setting mockups

Survey to evaluate the diners feelings

we decided to have a survey, as a fun way to determine the restaurant goers mood. Each answer corresponds to a certian mood. The results are inserted into an excel sheet where the mood of the resturant goers is tabulated. Below is a transcription of the question asked:


  1. How did you wake up this morning?
    X F*&# you
    X The birds were singing, the breeze blowing in my window, it was beautiful
    X Felt like it was drab and there was no rays of Sunshine
    X Horrible, had the worst nightmare that I was naked in front of the whole cohort.
    X Stressful, I was worried of missing my bus and being late for my angsty Prof’s class..
  2. If I asked you a stupid question right now….
    XI would hit you in the face
    XI would be amused, anything unusual would amuse me right now
    XI’m too depressed to answer any stupid and non-stupid questions.
    XI would hope someone else answers because I don’t know the answer and scared to look stupid in front of my crush.
    XI would pray that I know how to answer the questions.
  3. You have car problems today, your response is….
    XI hate this car! Piece of S#*%! This immediately followed by kicking the tyres.
    XOh well, I’ll catch a ride, hopefully it’s nothing expensive. Oooo Maybe I can get a new car!
    X Well isn’t this great? Can anything else go wrong? Followed by breaking down and crying.
    XOmg! This is a sign! Everything will just go bad from now on.
    XHow will I afford this?! And what about my rent?! And what if I need to bid for the limited edition item on Ebay and run out of money?!
  4. If somebody came up and gave you a playful punch on the shoulder, with the mood you’re in now, what would you do?
    XTackle them
    XStart laughing and playfully punch them back.
    XStart crying
    XLook for bruises
    XYell at them and say, “hey, that hurt!”
  5. you are reading a book and suddenly one of the characters you didn’t really care for dies.
    XBig deal, you continue reading your book
    XYou feel sorry for the character
    XYou get sad! That character just sorted his life out! Life is cruel
    XYou get scared you fav, character will die
    XOMG how didn’t I see this coming, what more have I missed?!
  6. Would a puppy make you happy right now?
    XI don’t like puppies…
    XNothing will make me happy, not even puppies or World Peace.
    XNO! What if that puppy has rabies and it bites me and i get sick and I die?!
    XYes, but I would be worried to get dog hair on my new coat…
  7. You are in class and answered your professor’s question, he said “ok”.
    XHe is so arrogant.
    XWhat…ever! I liked my answer.
    XOh no, he didn’t like my answer
    XHe is going to blacklist me from now on.
    XIs he going to increase my participation mark or not?


Part 3: Select 3 of the following words to describe your current emotions

Annoyed Resentful Outraged
Enthusiastic Hopeful Satisfied
Nostalgic helpless Pessimistic
Afraid Apprehensive uneasy

Anxious Nervous Stressed
we also had a survey, which I, unfortunately, forgot to screenshot and has been updated since.

Comments from our peers:

The system for our healing menu needs to be more holistic. The system of healing needs to be more complete and based on traditional Chinese medicine. In the aftercare, more information such as the cravings and symptoms could be added.

The design was advice to be made more minimalistic while incorporating pictures of the elements.

The place mats were recieved positively





Team 1 – Design Thinking: Ideate

So we first began ideating alone and later we met up to consolidate all of our ideas.

The followings are our raw form of ideation:

Lin Han

  • Table with an ordering system
  • Conveyor belt along tables to deliver food and to collect trays
  • Segmenting areas for individual stalls
  • Table reservation systems
  • Availability alert system for tables
  • Autonomous tray collection robots
  • Receipt assigning tables to go to
  • Central Food collection point
  • Order food online


  • Pre-purchased food coupons to be redeemed at the stalls
  • Excursions or preparatory lessons about food
  • Cooking CCA
  • Pop Up travel food fair with food vendors that educate visitors
  • Blind tasting module? Maybe sensory deprivation module while eating
  • Pot Luck day (People come together and talk about their food)
  • Sushi train but instead it is like mini tasting dishes from around the world
  • Ever-changing menus at a stall that allowed for proper pre-packed meals (Like those food counters at a catered event)
  • Sharing of food experiences in a google folder where people can share their experiences (good and bad). Anyone can go in to read the content
  • Thematic restaurants that allowed for new cultures and cuisines to be enjoyed with friends


  • Mood restaurant. (course are named after moods and the foods selected are like curated to the mood)
  • Surprise company restaurant (have a divider where the person eats alone and then the divider opens to reveal another person)
  • Movie screening space (turn NS into an open canteen space and have popular movie screening, encourage bonding over similar interest)
  • ADM rooftop dining area, aka picnic in the stars
  • Put your god darn handphone away restaurant (somehow make them surrender their handphone for a discount to encourage face to face interaction
  • Campus bus dining ( dine while you get from NS to SS)
  • Build your own food (let the students make their own food restaurant, imagine pizza, that would be simple)
  • Mix the school slang into the restaurant menu (aka if ADM had a cafe:  include art history names or puns into the menu items, Instagram worthy stuff,  maybe like  “GOD DARN IT’S SUBMISSION WEEK I NEED MORE COFFEE” coffee
  • Let’s have a live band for fun too 🙂

When we met up we transcribe all of our ideas onto Post-it notes. The yellow Post-its in the purple marker are done by Rei and they contain the feeling part of our ideation. The Pink Post-its are done by Ranveer and they also contain the feeling part of our ideation. Lastly, the Yellow Post-its in black marker are done by Lin Han and they contain the convenience part of our ideation.

We begin combining and redefining our ideas together. We decided to group multiple ideas of the same concept together to strengthen our ideas.

Idea 1: Cooking Class

we wanted to have a cooking class, this would encourage bonding between friends and increase the student’s appreciation for food.

Feedback: 0 votes

Our classmates didn’t like this idea and pointed out they didn’t have the time nor the energy to participate in these activities. Some also pointed out that this is currently carried out in Tanjong halls. The limited space available only allowed a small number of students to sign up at one time. This would be rather exclusive.

Idea 2: Encouraging Face to Face interactions

This was inspired by the toilets availability system in Taiwan and China. we wanted to have a tv screen displaying what seats are available and this would work through a sensor on the table. if the sensor is uncovered the tv would display the table as empty and vice versa. The students will have to place their phones over the sensors to indicate that the table is taken. There would be an additional app that would register the sensor and clock how long the phone is covering the sensor. through the time accumulated, the students can exchange them for discount vouchers on campus. We also wanted Automated tray collection machines in NTU, to help facilitate tray collection while improving the cleanliness of the canteens.

Through this, we hope to be able to encourage face to face interaction, during meal times.

Feedback: 0 votes

Idea 3:  Resturant that allows for tasting and learning about food from different cultures:

This idea was inspired by the Japanese conveyer belt system. we wanted to serve food signature to different parts in mini portions on conveyor belts. through these, the students can experience and better understand different culture and heritage through food. By having a conveyer belt system, we are able to reduce manpower. The store owners will then be able to put more time into food preparation thus reducing the wait time.

Feedback: 2 votes

Idea 4:  Pop up event space

we wanted to have a fun night out idea. we originally aimed to transform the open space outside prime into a movie restaurant. Since there already is a screen, we wanted to project movies and transform the place into an open seating area where students can dine while relaxing. We also wanted to involve the students in the cooking process and hence included the potluck elements. it would be a buffet style, similar to BYOB~.

Feedback: 0 votes

Idea 5:  Campus ridder dinning 

This idea centred around convenience itself. Since students spend so much time travelling and even do have enough time to eat, why not bring food to them on the go. This bus would have the same route as Campus Blue and Campus Red, but with a dining twist.  All food preparation will be done outside the bus and only the food distribution will be done on the bus. The kitchen on board works as a central distribution point. They only serve one dish a day, with the menu rotating every day. By doing so its more efficient and minimise confusion. upon entering the bus there would be a counter where the student will pay 5 dollars to obtain a lunch box. they would then be able to take this lunch box to their next destination and eat it there.

Feedback: 6 votes

Many of our classmates loved the idea of combining food on the go, but it still lacked the portion of the feeling and the experience.


Idea 6:  Mood Resturant 

For this idea, I was inspired after watching a drama. The female lead held an ice cream pity party with her girlfriends after her breakup. The concept of food being able to alter one’s feelings struck me. we wanted to create a mood restaurant, where the food was served base on one’s mood. An example of connecting food to experience and feelings is dark chocolate may embodying the bittersweet feeling of one’s first love.

Feedback: 3 votes

Many students are keen on this idea and would love for us to develop it further.



We decided to go with the mood restaurant as a concept and try to apply this idea to both a physical restaurant and a vending machine that can be found at all campus rider bus stops.

Team 1 – Design thinking: Empathy I


Our interview transcriptions are as followed:

First Interview: ( done by Ranveer and Leonie)

  • Female Local Students
  • Always has meals at the canteen next to her block/hall before coming to school
  • Just goes for convenience and does not really yearn for food
  • Suggested to have a late night supper service as taking a cab out of campus is costly( The friend excitedly was mentioning and suggesting this to her)
  • Had groceries/snacks and also purchased bubble tea
  • Friends do not influence the food choices


Second Interview: ( done by Ranveer and Leonie)

  • Male Exchange Student
  • Prefers convenience over others
  • Macdonalds is his favourite food
  • Food courts are good and cheap
  • Not too difficult to communicate with stall vendors
  • Found a little difficulty at first to get the orders across but soon realised that some owners prefered the dish be called by the number and some are okay with pointing at the dish
  • Friends do not influence the food choices


Third Interview: ( done by Ranveer and Leonie)

  • Female Exchange Student
  • Extreme User: Does not like the food here at all
  • Only likes the Chicken with the rice from Malay Stall
  • Stall vendor was not able to understand her and still has minor issues not being able to understand her
  • Cost is more of the issue
  • Decided to have self-prepared breakfast(Prefers foods that she is used to)
  • Prefers more western options?
  • Friends do not influence the food choices


Fourth Interview: ( done by Ranveer and Leonie)

  • Male Exchange Student
  • Not a picky eater ( Based food choices on foods that he could relate with and decipher what they were by seeing the dishes)
  • Chooses meals based on activities that were preceding the meal
  • Prefers cost-effective choices
  • Goes to canteens/food courts more
  • Finds the food generally good
  • Would love to have more potatoes but understands that it’s more to the type of cuisine that doesn’t have potatoes
  • Friends do not influence the food choices
  • Had potato chips with him
  • Seemed understanding of the food culture here


Fifth Interview: ( done by Lin Han, Rei and Hanna)

  • Ivan Lee
  • not an NTU Student, he is from SIT engineering
  • Comes to NTU once per week
  • Eats with friends at the fast food outlets or the canteens
  • Likes Canteen 1 mala with friends (influences food choices, cos he is here for his friends)
  • Doesn’t like peak hours, but he happens to meet the peak hours he would just wait
  • Describes NTU food experience as 1. Choice 2, Convenience
  •  Recommends food at North Spine


Sixth Interview: ( done by Lin Han)

  • Adrien
  • An exchange student from France
  • Most recent meal: salted fish fried rice at North Spine Wok
  • He is getting used to chopsticks
  • Eats desserts regularly but cannot find them here
  • Finds food here really spicy (1st meal – Malay bbq in brown sauce was way too spicy)
  • Prepares breakfast every day because he could not get used to bf here (cereal and tea)


Seventh interview: ( done by Rei)

  • Female England exchange student living on campus (North Hill School of civil engineering
  • Finds that there is a large variety of food available in campus, especially since most of her classes are in NS. She hasn’t had much difficulty adjusting to the food here, but that may just because NS is full of fast food chains.
  • No dietary restrictions
  • Do not know where the supermarkets are and feel like it would be very expensive
  • If NTU had a communal fridge can you see yourself cooking more? ANS: definitely
  • Would love to cook more in NTU but the lack of refrigerator and the lack of cooking utensils are preventing her from doing so
  • The crowd isn’t that much of an issue to her, but she is unable to get food since her lectures are back to back, with no break. She doesn’t take away food and just bears through the hunger
  • Finds 茶叶蛋 tea leaf egg very weird, but she has no problem with getting used to the breakfast served in NTU


Eighth interview: ( done by Hanna)

  • Jack
  • ExAn exchange student from Vietnam
  • Study communication
  • No dietary restrictions
  • Eats with friends at the canteens, most of the time canteen 2 or NS.
  • Choose meal after price and prefer eating out instead of cooking even if that is more expensiv
  • Think is hard to find new places to eat because he dont know where the canteens are and what they serve.
  • Like the large variety of food here.